Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Great phone
on March 3, 2025
Posted by: Disnerd
[This review was collected as part of a promotion.] As a long time Samsung galaxy user, the new S25 Ultra has held up to the standard I expect to get with my phone purchases. It has all the features I've been accustomed to having, and as always with a newer model, a few new ones such as the galaxy Ai. Overall, a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has outdone itself with it's new editing
on March 3, 2025
Posted by: Ec3guy
[This review was collected as part of a promotion.] Samsung has outdone itself with its updated editing features. Remove object on photos has added better AI. And I love using the new Audio eraser. Finally have a great copy of a vacation video.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on March 3, 2025
Posted by: Nikki83
[This review was collected as part of a promotion.] I love my new S25 Ultra! The camera quality is great. Pen is awesome to create art and take notes! Also like how it notifies you if you leave the pen. The seamless actions across apps is a plus. I've been waiting for the arrival of this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very pretty and clear display
on March 2, 2025
Posted by: Catfuneral
[This review was collected as part of a promotion.] Very seamless actions across apps and other devices. Synced to my tablet and watch immediately. Battery life is very good. Camera night mode leaves much to be desired.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Šis telefonas man paliko isputi su foto kamerom
on March 2, 2025
Posted by: Aleksas77777
[This review was collected as part of a promotion.] Puikus yrenginys foto kamera ir video kamera gerai atlieka savo darba
Zaidimu grafika gera galaxy buts pro3 garsas geras
Zaidimu grafika gera galaxy buts pro3 garsas geras
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Maybe not Much compared to S24, above all others
on March 2, 2025
Posted by: Zaeryth
[This review was collected as part of a promotion.] Seeing reviews around many people complain about how it doesn't improve enough off of the s24. As someone moving from another device (Fold 5) it has been amazing. My fold 5 had significant reliability issues and needed to be replaced 4 times in 2 years. So I bit the bullet and got a regular phone and man am i impressed. I didnt realize how much the pen could come in handy and the cameras always surprise me with amazing photos. The UI is wonderful and it always runs fast and efficiently. Would reccomend if youre moving from a different type of device. There's seamless actions across apps and despite me being someone who's usually against AI type developments. Ive found many of the features to be helpful and nonintrusive. As an assistant it is very good
I didnt think id often use the now brief but when waking up in the morning it's a nice way to condense everything I want to see into a single screen
I didnt think id often use the now brief but when waking up in the morning it's a nice way to condense everything I want to see into a single screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on March 2, 2025
Posted by: retro765
[This review was collected as part of a promotion.] I upgrade to this phone from the galaxy note 20 ultra and it had been amazing. This phone lasts all day without needing to be charged and it very fast with no lag.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sub Par Camera
on March 2, 2025
Posted by: Road_Hunter
from USA
Expertise:Intermediate
I bought this phone hoping it would be a big upgrade from my old phone. 1st thing I noticed is the camera quality is not near as good as my S22 Ultra was. It's very pixilated especially when you try to zoom in on a picture you have already taken no matter what MP you have it set at. Outside of that it's a phone ha. The rest of it seems to work as you'd expect but I am way disappointed in the camera.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, March 6, 2025
Hey there Road_Hunter, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear you are overall pleased with the usage of your new phone. We would love to help you resolve the frustrations you mention with the camera of your device, and have the best possible usage of your device. We have provided links to a few different articles to help you at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US