Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Heat up quickly
on March 4, 2025
Posted by: Moemai
[This review was collected as part of a promotion.] I may have to ask for change the product, it heat quickly and seems dangerous.
Value
4
Response from Samsung USBy R&R Team, March 7, 2025
Hi there Meomai, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations. We have provided a link below to a troubleshooting guide to help you resolve the matter with the temperature of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5
Incredible device
on March 4, 2025
Posted by: Eric
from Fort Worth, TX
Expertise:Expert
I preordered mine and got it early, and I love this phone! Coming from the Google pixel line it's like night and day. The cameras are amazing and the software is so clean and easy to use. after a full month of use I have had no issues and have loved using this phone every day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra is an exceptional phone
on March 4, 2025
Posted by: BF184495
[This review was collected as part of a promotion.] I am so much happier with the product than I am its producer. I fully anticipated that I would love my new phone, and I do. Almost enough to justify the nightmare I've been put through by Sansung.
The "now brief" is a nifty feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No add me feature in camera photography.
on March 4, 2025
Posted by: Wartum
I am not happy for the camera doesn't have "add me" feature. Expect next software update will have it solved.
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Wartum, we appreciate you sharing your thoughts about your new Samsung Galaxy S25 Ultra. We understand how important specific features are to you every day, and we would love to hep you maximize your experience every day. We have provided a link to an article to help you with the camera settings and features. We have also provided a link to the Samsung Support Team if you would like to work with them one on one to align the settings and use all of your desired features. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
The volume buttons are stiff and the battery isn't
on March 4, 2025
Posted by: Doubts
[This review was collected as part of a promotion.] There are some new features but for the most part the same as every other galaxy and the battery life is something that I really looked forward to but it isn't impressive at all. The s pen is not really something I've used one time
Value
4
Response from Samsung USBy R&R Team, March 5, 2025
Hi there Doubts, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you have discovered and are pleased with the enhanced features of your device. The battery of your device is designed to improve after a short period of usage as it adjusts to your specific consumption. If this is not your experience, we have provided links to a few articles below to help you maximize the battery life of your device. We have also provided a linkt o an article to help you discover the features of the redesigned S Pen. Lastly, we have provided a link to the Samsung Support Team to help if you ever have questions or continue to experience frustrations with your battery. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This model is the best in the world
on March 4, 2025
Posted by: BMW2025
[This review was collected as part of a promotion.] there are so many different good features. buy this phone you won't regret it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera
on March 3, 2025
Posted by: Car1996
[This review was collected as part of a promotion.] The quality of this phone is extremely excellent I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product with amazing upsides.
on March 3, 2025
Posted by: Sigmaboy
[This review was collected as part of a promotion.] I personally really enjoy the phone. I switched from my S21+ to the S25ultra, and it was an amazing switch. of course, with the app that Samsung has to switch devices. The transition was seamless. Also, the upgrades on this phone are like crazy. Compared to what I had previously like when it comes to the UI, I love the new UI. Um, with how the notifications and the everything else all the settings are separate. I love the Inclusion of the AI like I find myself countlessly God, I found myself in countless times using the AI when it comes to any questions. I just asked Gemini just random questions. And it gives me great responses every single time. The inclusion with AI is amazing. When it comes to like texts, how it will generate text based on what you do We normally say with the live call thing. Where it will write down in messages? What the other person says is amazing. The S Pen is great with the AI. Select and everything it was just amazing. And I love the phone so much. I'm, I'll recommend it to anybody who wants to get a new phone.
Value
5
Written by a customer while visiting Samsung US