Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,980 Reviews)
Rating breakdown 20,980 reviews
5 Stars
18,005
4 Stars
2,282
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,116 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: TMayfield5
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I love the phone. Very user friendly. Fantastic pictures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, December 23, 2025
Hey TMayfield5, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are thrilled to hear you are finding this device easy to use, and so amazing for capturing amazing photos and videos. We have shared links to resources to help you with additional features like Galaxy AI, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Sasmsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
A Swing and a MISS...
on January 3, 2026
Posted by: Charlie
from Virginia Beach, Va
Expertise:Intermediate
I purchased 2 - S25 Ultra, so I get 2 reviews.
I dropped down yet another star on this review and here is why:
Samsung is in such a hurry to pump these out, their quality control is at best sub-par.
I've purchased 2 brand new s25 Ultra (me and wife) and that I can't use the "Hey Google" feature (regardless of Google or Gemini) it does not pick it up by verbal command.
If I have to press the side button to get it to wake up, the whole hands-free approach is just a wash.
Brand new... the price of these phone should suggest PERFECTION. However, it's okay if you only forsake a given % of customers, all else is fine.
So tired of paying premium and getting used quality.
This is why 1 star on this review, 2 stars on the other.
Samsung, step it up. It's only your name your shoving in the mud.
And please, it's a KNOWN problem and yet, no patch, no fix...Just "deal with it."
I don't need to ask a forum, we all know those of us that have the junk phones, we already know. No fix. No patch. Resetting does not work.
I dropped down yet another star on this review and here is why:
Samsung is in such a hurry to pump these out, their quality control is at best sub-par.
I've purchased 2 brand new s25 Ultra (me and wife) and that I can't use the "Hey Google" feature (regardless of Google or Gemini) it does not pick it up by verbal command.
If I have to press the side button to get it to wake up, the whole hands-free approach is just a wash.
Brand new... the price of these phone should suggest PERFECTION. However, it's okay if you only forsake a given % of customers, all else is fine.
So tired of paying premium and getting used quality.
This is why 1 star on this review, 2 stars on the other.
Samsung, step it up. It's only your name your shoving in the mud.
And please, it's a KNOWN problem and yet, no patch, no fix...Just "deal with it."
I don't need to ask a forum, we all know those of us that have the junk phones, we already know. No fix. No patch. Resetting does not work.
SAVE YOUR MONEY!!!....do not waste on this model. S25 ultra is sub-par.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, January 5, 2026
Hey Charlie, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a new device that is not meeting your expectations in functionality. We have provided links to resources to help you with the different capabilities of your device, and ways to resolve your frustrations with Gemini. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: DoruV
Verified Purchase:Yes
I received the phone and noticed a very small white dot on the camera frame, on the ring around the middle camera. It is visible and I’m not happy about it; I was disappointed.
The phone was new and I opened the box myself, so I believe this is an issue with the packaging or the finishing.
Otherwise, it has been working well so far.
The phone was new and I opened the box myself, so I believe this is an issue with the packaging or the finishing.
Otherwise, it has been working well so far.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, February 18, 2026
Hi DoruV, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you have found the overall functionality of your device to be good. We have provided a link to the Samsung Support Team if you are wishing to discuss the apperance of the white dot you mention further and see what options may be available for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Missing S Pen Bluetooth
on February 12, 2025
Posted by: Henry
Expertise:Intermediate
I bought this phone recently and I am very disappointed with it, not much different from the S24 Ultra. Staple feature like using the S Pen to take pictures is removed, a feature which I've been using for over 5 years. Really poor choice to have such a useful feature.
Response from Samsung USBy R&R Team, February 14, 2025
Hello Henry, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes in features of your device can take time to adjust and learn the ways you can still have the functionality you are seeking. We have provided a link to an article to help you with the capabilities of your new S Pen, as well as to the full device manual. This can help you discover both hand gestures and voice commands that can be used with the camera of your device. We have also shared a link to the Samsung Support Team if you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Samsung s25 Ultra
on March 20, 2025
Posted by: Senthil
from New Jersey
Never ever buy this phone. It really has lot of software issues. If i use the speaker, the receipent is receving a feedback effect, when the phone is locked, the youtube audio stops (I have youutube Premium) and never happened on other phone. And when i use charger, the phoen is heated
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 21, 2025
Hello Senthil, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that it can take time with new devices to integrate your preferences in to your usage. We would love to help you with the frustrations you mention experiencing to have the best experience possible with your phone. We have provided links to articles to help you with the temperature of your device and the feedback you mention. When using your YouTube if you are locking you device the audio control panel should come up on the lock screen and you can press play to restart the audio. We have provided a link to the full device manual to help you with the settings and home screen options available. We have lastly, provided a link to the Samsung Support Team if your frustrations continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
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Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is my favorite
on March 25, 2025
Posted by: VADERMASTER
[This review was collected as part of a promotion.] A really nice. Camure is great I love how fast it is and
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its okay S20 was the best and maybe S22 2nd best
on April 8, 2025
Posted by: ABRivera
i bought this at launch. its alr i feel like with each new model it loses some features that were great on the model beforehand.
Response from Samsung USBy R&R Team, April 9, 2025
Hello ABRivera, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We know how important your device, and specific features are to you every day, and we are always happy to assist our customers. Without knowing what features you feel have been removed or changed, we have provided links to the full device manual and the Samsung Support Team. These resources will help you best align the settings to your preferences and answer any questions you may have as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Better to skip this generation.
on April 23, 2025
Posted by: Disappointed Customer
from Florida
Expertise:Expert
Bought 30th of January. This phone lacks and I feel i got ripped off. Camera WAS good and now I'm doing warranty because it no longer works. Pen was a huge disappointment. It's fast but that's it. UI is terrible and seems more difficult than what it needs to be. AI isn't worth losing a 24 ultra.
Features
1
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, April 24, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations and operating as intended. We would love to help you best align the settings of your device to your preferences, enjoy the usage of your device, and resolve any frustrations. We hope you have been able to resolve the matter with your camera, we have provided a link to an article about the redesigned S Pen features, and another link to the full device manual that highlights the hand gestures and voice commands you can use as well as other features. Lastly, we have provided a link to the Samsung Support Team to help offer any additional assistance you require or desire. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US