Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,225 Reviews)
Rating breakdown 27,225 reviews
5 Stars
23,340
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
How is the camera worse?
on March 11, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Before I get to the bad, the phone performance overall has been good. The day to day use is fast, the screen is easy to read outdoors in bright light, and the battery life has been good.
The things Im disappointed by. Fast charging is not very fast compared to other phones, and they opted to not use the latest available battery tech which could have given us more capacity or a thinner phone. I'm guessing the thinner variant coming out later will have this battery.
The design is ok, the s25 plus is nicer to hold but this does have a premium feel. I don't like the camera lenses that stick up a little allowing for dirt and lint to accumulate underneath over time.
As far as cameras and picture quality, im sorry to say I'm very disappointed. If there is any motion the picture will be blurry, so trying to take pictures of my 2 year old daughter is almost impossible. Outdoors it does a decent job but I feel like the vivid and vibrant pictures that Samsung was known for are now more dull. The portrait photos don't always do a good job separating the main subject from the background.
I understand there is a big focus on video this year but I don't record many videos so I don't have an opinion.
I really hope that the photo experience improves with future updates.
The things Im disappointed by. Fast charging is not very fast compared to other phones, and they opted to not use the latest available battery tech which could have given us more capacity or a thinner phone. I'm guessing the thinner variant coming out later will have this battery.
The design is ok, the s25 plus is nicer to hold but this does have a premium feel. I don't like the camera lenses that stick up a little allowing for dirt and lint to accumulate underneath over time.
As far as cameras and picture quality, im sorry to say I'm very disappointed. If there is any motion the picture will be blurry, so trying to take pictures of my 2 year old daughter is almost impossible. Outdoors it does a decent job but I feel like the vivid and vibrant pictures that Samsung was known for are now more dull. The portrait photos don't always do a good job separating the main subject from the background.
I understand there is a big focus on video this year but I don't record many videos so I don't have an opinion.
I really hope that the photo experience improves with future updates.
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hello BrianFlowers, we appreciate you sharing your experience of your Sasmsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the speed and display of your device. We would love to help you with the camera of your device to help you get the best possible photos. We have provided links to a few articles below to help you at your convenience with the camera. We have also shared a link to the Samsung Support Team if this matter continues, or you have any questions as you continue using your new phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
One of Favorite Purchase
on March 11, 2025
Posted by: SanNoel78
[This review was collected as part of a promotion.] I recently upgraded to the new Samsung Galaxy 25 Ultra, and I'm absolutely thrilled with it. I chose this phone because I needed a powerful device that could handle both my personal and professional needs, and the specs were simply too impressive to ignore.
The first thing that struck me was the stunning new design. The camera module is particularly beautiful, a real eye-catcher. The large display is incredible for watching TV shows and movies. The colors are vibrant, and the clarity is exceptional. It truly enhances the viewing experience.
The camera on the Galaxy 25 Ultra is nothing short of amazing. It captures incredibly detailed photos in all lighting conditions. The images are crisp, and the colors are accurate. I'm especially impressed with [mention a specific feature you love, e.g., the zoom capabilities, the night mode, etc.]. It has become my go-to device for capturing memories.
I never thought I'd be so attached to a stylus, but the S Pen has completely changed my perspective. It's now an essential part of my workflow. It feels weird to even consider a phone without one now. I use it for taking notes, sketching, and even navigating the phone. It's incredibly precise and responsive.
The Galaxy 25 Ultra handles everything I throw at it with ease. Multitasking is seamless, and there's no lag whatsoever. The powerful processor ensures smooth performance, whether I'm working, gaming, or watching videos.
The first thing that struck me was the stunning new design. The camera module is particularly beautiful, a real eye-catcher. The large display is incredible for watching TV shows and movies. The colors are vibrant, and the clarity is exceptional. It truly enhances the viewing experience.
The camera on the Galaxy 25 Ultra is nothing short of amazing. It captures incredibly detailed photos in all lighting conditions. The images are crisp, and the colors are accurate. I'm especially impressed with [mention a specific feature you love, e.g., the zoom capabilities, the night mode, etc.]. It has become my go-to device for capturing memories.
I never thought I'd be so attached to a stylus, but the S Pen has completely changed my perspective. It's now an essential part of my workflow. It feels weird to even consider a phone without one now. I use it for taking notes, sketching, and even navigating the phone. It's incredibly precise and responsive.
The Galaxy 25 Ultra handles everything I throw at it with ease. Multitasking is seamless, and there's no lag whatsoever. The powerful processor ensures smooth performance, whether I'm working, gaming, or watching videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth Seamless
on March 11, 2025
Posted by: Girlypop
[This review was collected as part of a promotion.] I like the smooth feel of the keyboard. Very responsive. Camera is amazing ofc
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung's best phone ever
on March 11, 2025
Posted by: Pianomanjay
[This review was collected as part of a promotion.] This phone is so fast and the battery life is phenomenal. I love the new software features as well, like the Now Brief which quickly gives me information about my day. You won't regret buying this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on March 11, 2025
Posted by: Toya1bosslady
[This review was collected as part of a promotion.] I use phone to take pictures of my work and much more
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on March 11, 2025
Posted by: Masiel
[This review was collected as part of a promotion.] This phone is by far the best on the notes/ultra series I've had . It has everything you could ever need and it's super easy to use. Photo quality is impressive to the point I sold my professional camera. And it works amazing 👏 . Absolutely love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest Phone So Far!!!
on March 11, 2025
Posted by: Hrubio
[This review was collected as part of a promotion.] I had the new S25 Ultra for like a month now coming from the S22 Ultra which I loved this is a great upgrade I didn't know how much samsung had improved phones but I can't be happier. The S25 ultra works so seemingly fast and it's so smooth to use that I hope to be able to keep this phone for a while. The new AI is great love how everything I asked it has an answer to and it comes in handy in my regular life to life world. I have both the ultra watch and the buds pro which all work in unison and I couldn't be happier. I just can say enough of how great the Samsung world is.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A mixture of the old and new
on March 11, 2025
Posted by: wisecrack90
[This review was collected as part of a promotion.] The S 25 Ultra is something that I'm used to with my prior Samsung phone in terms of application layout and application names. It has a seamless user interface and is very smooth to scroll and switch between applications. Then now brief is useful to me in the morning as it gives me an overall view of the weather, things to do today and the most recent news of my choice. The audio eraser is a good addition as well. What I liked with the camera in this is the zoom option and the retention of clarity, however, the crispness of photos is a little bit different compared to what I'm used to which is a good touch. One of the things I was worried about is the weight of the phone and I was pleasantly surprised with how lightweight it was compared to prior Samsung Galaxy phones.
Value
4
Written by a customer while visiting Samsung US