Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,227 Reviews)
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Love this phone
on March 12, 2025
Posted by: Jackie
[This review was collected as part of a promotion.] I use this device daily to stream my favorite Prime Video shows and social media. I also love how seamless actions across apps are and the Audio Eraser feature. Its definitely a must have device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Camera not good
on March 12, 2025
Posted by: Zakievrus
from New York, NY
Expertise:Intermediate
I didn't like the camera on this smartphone. The camera on my old Samsung S23ULtra was much better. There's a lot of noise in this photo, less detail. I hope to correct this.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hi there Zekievrus, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy toh ear you were overall pleased with the capabilities of your new device, and we would love to help you maximize your experience and resolve your frustrations with your camera. We have provided links to a few articles to help you with the camera settings and features. We have also provided a link to the Samsung Support Team if you continue to experience any frustrations or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Wow what a phone
on March 12, 2025
Posted by: Aj7783
[This review was collected as part of a promotion.] I had the s23 ultra. Upgraded to the s25 ultra and I love it. Love the new shape. More square and flat glass. So screen protectors go on this phone a lot better than the curved edges of the other s series phones. The daily brief for morning and night are nice too. Get all your looking for on one screen. And been messing with photos. The take an object our feature is great. My son's ex was standing in front of him. It took her out and even put tats on his arm you couldn't even see in the picture. Now how it knew he had them on his arm I will never know. But you can not even tell she was in the picture. It's great!! I have not gotten through all features yet but what I have done so far makes me just like the phone even more every time I find something else it does.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Ever Owned
on March 12, 2025
Posted by: Chris23John
[This review was collected as part of a promotion.] Easily the best phone I've ever owned. The apps and overall speed and smoothness and seamless actions across apps of the phone is great. The AI integration is amazing. I was skeptical of it at first but I see now when done right AI is a great tool. The upgraded camera is nice too. I've gotten multiple compliments on the crafty of my pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best Samsung phone
on March 12, 2025
Posted by: Kev095
[This review was collected as part of a promotion.] I like everthing about the phone but the best of the best is the 6.9 inch display and it looks awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Have to get use to.
on March 12, 2025
Posted by: Radjr145
[This review was collected as part of a promotion.] My setup did not transfer as easy as previously. Been time consuming getting this phone usable. Still have an issue with Samsung wallet. Wallet works, just not as easy to access. Little things that are not the same which is probably just me getting use to. Will give a one time.
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hi there Radjr145, thank you for your feedback on your new Samsung Galaxy S25 Ultra. We understand how frustrating it can be when you are attempting to setup and do the initial usage of a new device and that does not align to your expectations. We are happy to hear you have been able to transfer all of your data, and are now exploring the enhanced features and capabilities. We have provided a link to the full device manual to help you with the settings, and learning how best to integrate the features in to your usage. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Nice upgrade
on March 12, 2025
Posted by: Light01
[This review was collected as part of a promotion.] Upgraded from an S22 Ultra. Love it—fast, light, and great. The only downside I can think of is the downgrade of the S Pen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy S25 Ultra Review
on March 12, 2025
Posted by: KenChe
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S25 Ultra for a while now, and it’s hands down the best phone I've ever owned. The AI-powered features make everyday tasks smoother—real-time translation, smart photo edits, and AI search are all genuinely useful, not just gimmicks.
But where this phone truly shines is in the camera. With a 200MP main sensor and AI-driven enhancements, every shot comes out crisp and vibrant, whether it's bright daylight or low-light settings. The ProVisual Engine does an amazing job balancing colors and sharpening details.
As a dad, taking family pictures is a big deal for me, and this phone makes it effortless. The AI optimizations automatically adjust settings so I can just snap the moment without fiddling around. Portrait shots of my kids look professional, and the 5x periscope zoom is fantastic for capturing candid moments from a distance. The “Audio Eraser” is great for the words to forget of putting on YouTube or Facebook for copyright materials.
The Galaxy S25 Ultra is more than just a phone—it’s my go-to camera, personal assistant, and entertainment hub. Highly recommend!
Value
4
Written by a customer while visiting Samsung US