Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,227 Reviews)
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
This product has great features
on March 14, 2025
Posted by: Mzbeastmode
[This review was collected as part of a promotion.] I'm an avid note user and had a hard time accepting the fact that the note series was discontinued. I had to make a purchase on a new device because my previous phone was on its last leg and wasn't giving the quality that I was looking for. As soon, as I activated my S25 ultra I fell in love. The device color variety, the sleek look, impeccable camera and specs. I absolutely love the new AI features. It helps me better organize obligations, emails and appointments.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad photo quality
on March 14, 2025
Posted by: Laza
The worst photo quality ever. If you buy this phone you are downgrading.
Response from Samsung USBy R&R Team, March 14, 2025
Hey there Laza, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable the camera of your device is to you, and we would love to help you troubleshoot the photo and video quality of your device. We have provided links to a few articles to help you adjust the settings and ensure the camera operates as intended. We have also shared a link to the Samsung Support Team if this experience continues or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
CTC Samsung
on March 14, 2025
Posted by: CarlosTC
Tenía muchas ganas de tener un Samsung espero tener una mejor experiencia
Written by a customer while visiting Samsung US
Customer Rating
5
Nice machine, comfortable to hold. Smooth game pla
on March 14, 2025
Posted by: Luxubu
[This review was collected as part of a promotion.] Nice machine, comfortable to hold. Smooth game play
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features!
on March 14, 2025
Posted by: SamsungFanatic345
[This review was collected as part of a promotion.] My new Samsung Galaxy S25 Ultra employs seamless actions across apps and allows me to be incredibly productive with its snappy responsiveness!
I use my new S25 Ultra for streaming, gaming, movies, sports, work,
school and more! I get so much more done in my day because of it. Not only is a great for getting things done, it's large and beautiful display makes relaxing while watching movies a dream!
school and more! I get so much more done in my day because of it. Not only is a great for getting things done, it's large and beautiful display makes relaxing while watching movies a dream!
So glad I made this purchase!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An excellent for power users who want the best!
on March 14, 2025
Posted by: BigDaddyDU
[This review was collected as part of a promotion.] The S25 Ultra is massive leap in performance and battery life. As an owner of the impressive S23 Ultra, I was happily surprised at the speed and endurance of my new phone. I expected a faster and more seamless experience, but I assumed it to be only slightly noticeable. The performance is day and night. Whether doing everyday tasks like checking emails or using features like audio eraser. It is a much faster and smoother experience. The speed that games and apps load is lightning fast. My S23 Ultra was not slow by any means, but the speed difference is phenomenal. It you have the chance to upgrade you definitely won't be sorry!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A definite upgrade
on March 13, 2025
Posted by: PHONEFANATIC
[This review was collected as part of a promotion.] This phone is amazing. The camera is a strong upgrade over my previous phone, and I love I can go all day without recharging my battery. My old phone with medium usage could not do that. I've yet to explore all the AI capabilities but I'm excited to learn more about this phone. I'm most looking forward to the Audio Eraser function since I'm tired of attempting fun videos that became unbearable due to conditions like a windy day or being in a noisy auditorium.
It's quick and is more responsive than other phones I've previously owned. I will be holding onto this one for a long time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is outstanding
on March 13, 2025
Posted by: Gert1109
[This review was collected as part of a promotion.] Switching from the s23ultra to the s25ultra was a huge upgrade in picture and video quality as well as the camera settings.
Value
5
Written by a customer while visiting Samsung US