Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
The best phone of all time
on May 25, 2026
Posted by: AlejandroDSV
[This review was collected as part of a promotion.] I'm totally in love with my Samsung S25 Ultra. It was the last model to come with Titanium and I didn't trade it for anything. I have no complaints about the phone, only good things to say. For me, it's the best phone. I recommend it 100%.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on May 25, 2026
Posted by: Cretman19620
[This review was collected as part of a promotion.] Excellent reliability, long lasting battery, bright screen and the AI is excellent.
I didn't think I'd ever use it but now I use it all the time.
I didn't think I'd ever use it but now I use it all the time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: Dtarver
[This review was collected as part of a promotion.] The Galaxy AI feature is amazing on my phone. I us it all the ti.e
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great mobile device, however Samsung can give more
on May 25, 2026
Posted by: DeathsFury
[This review was collected as part of a promotion.] Galaxy AI hasn't been very useful in my day to day activities, but it does assist with navigating menus, finding settings and photos in my gallery.
From mobile gaming, document editing and sharing, to texting and phone calls, the S25 Ultra handles everything I've needed when I wasn't near a laptop, and sometimes I prefer to perform activities on the S25 Ultra than on my laptop.
I do feel that features are being removed that made Samsung a unique and clear leader in the mobile device market (Bluetooth S-pen, for example), but it still stands head and shoulders above the competition!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Storage, photos and processor, the best
on May 25, 2026
Posted by: BellaYadiEc
[This review was collected as part of a promotion.] One of the best phones in this series I have had . Undoubtedly one of the best of the S series that I have had and that I have been a faithful consumer of the Samsung s series since the S6 edge . The cameras have allowed me to have an excellent collection of experiences in my travels, I love photographing the moon and the resolution and handling of exposure at night is amazing. I really enjoy this model. Since the S22 I usually opt for the Ultra model and it definitely never disappoints. Samsung forever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on May 25, 2026
Posted by: Truckboss
[This review was collected as part of a promotion.] Galaxy AI is incredible, I use the galaxy S25 Ultra for not only my day to day but my job as well. I manage a trucking company and I send all my Dispatches, maintenance scheduling, emailing. The phone is incredibly fast
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not crazy about this phone
on May 25, 2026
Posted by: Mudd9P
[This review was collected as part of a promotion.] I would not have bought this phone if they still had the Galaxy note series. I loved my note 9. It was so much better & easier to use. Unfortunately it stopped working. So may better features on my note 9
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hello Mudd9P, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know upgrading to a new device can cause frustration as you adjust to the changes in the features and capabilities. We have provided links to articles and the full manual to help you maximize your experience and align the settings to your preferences. We have also provided a link to the Samsung Support Teamt o assist you further if you have questions as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
No Bluetooth pen
on May 25, 2026
Posted by: OAT567
[This review was collected as part of a promotion.] It's a nice phone, but I was very upset when the pen was not Bluetooth to the phone I wanted to switch back to my old phone. I used that pen so much for pictures. That's why I gave it a 4 star Review.
Value
4
Written by a customer while visiting Samsung US