Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,949 Reviews)
Rating breakdown 20,949 reviews
5 Stars
17,979
4 Stars
2,277
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,116 out of
1,294)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Jana
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Love my new Phone. still getting use to it and I haven't got everything set up yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 13, 2026
Hi there Jana, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have been so initally pleased with the usage of your device. We have shared a link to the complete manual for your device to help you fully explore the capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: jmp122658
from Erie PA
Verified Purchase:Yes
Very good phone but relatively slow in charging and battery could be much larger.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi there Jmp122658, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the usage of your device. We have provided a link to an article to help you get the fastest charging speed, and prolonged battery life. We have also shared a link to the Samsung Support Team to assist you if you continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Brent
Verified Purchase:Yes
Find a youtube camera teaching video, this camera is unbelievable. It can do way more then you can imagine
Response from Samsung USBy R&R Team, January 15, 2026
Hey Brent, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the photos and videos you have been able to capture with your camera on your device. We have provided a link to the complete manual for your device to help you with the features of Galaxy AI that can further enhance your experience with your camera with the editing capabilities. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Excellent camera, fast procesor, slimer and ligther
Response from Samsung USBy R&R Team, January 15, 2026
Hi Miguel Rodriguez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding the processing speed, design, and camera to be so excellent on your device. We have provided a link to the complete manual to help you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Dhaval
Verified Purchase:Yes
Love everything about Samsung and its products!!!!
Response from Samsung USBy R&R Team, January 15, 2026
Hi Dhaval, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this to be the best device you've ever had. We would love to hear from you again in the future any time you have questions, or wish to share additional thoughts about your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Naren
Verified Purchase:Yes
It’s a premium feel when you touch the phone.. very smooth operating UI.. really happy with the product. Reached my expectations
Response from Samsung USBy R&R Team, January 15, 2026
Hi there Naren, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are pleased with the usage of your device, and finding it to feel like a good quality build. We have provided links to resources to help you discover additional capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Jaluare
from Miami
Expertise:Intermediate
Verified Purchase:Yes
Excellent new phone that is easy to program and intuitive to use. Setup was quick, with clear menus and smooth performance from day one. I am very pleased with the features, especially the cameras, which deliver sharp photos, accurate colors, and strong low-light results. Battery life is reliable, connectivity is solid, and the overall build feels premium. A well-rounded device that meets daily needs without unnecessary complexity. Highly recommended for work and personal use today.
I would recommend this to a friend!
Design
5
Value
5
Response from Samsung USBy R&R Team, January 16, 2026
Hello Jaluare, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how easy you are finding the customization and usage of your device. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Jimmy
Expertise:Intermediate
Verified Purchase:Yes
Seamless operation. Clean look!! Carrier friendly. Best of all NO goofy pre loaded apps to remove!
Value
3
Response from Samsung USBy R&R Team, January 28, 2026
Hey Jimmy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device so seamless during your usage, and that you are loving using your new device every day. Please, don't hesitate to reach out to us again any time you wish to share additional feedback, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US