Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,242 Reviews)
Open Ratings Snapshot
Rating breakdown 27,242 reviews
5 Stars
23,351
4 Stars
3,022
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
Better than I expected.
on March 18, 2025
Posted by: Branwi
[This review was collected as part of a promotion.] So initially I thought that I was having battery issues as the first day, the battery didn't last as long as the Galaxy Unpacked video showed. Than I learned that the phone needed time to learn habits. And now the battery life definitely runs better than the S24. I also noted that some of the apps that weren't working well on the S24, actually worked flawlessly with the S25. Looking forward to what other amazing things this phone, and future Samsung phones will bring.
Value
4 out of 5
4
Response from Samsung USBy R&R TeamMarch 20, 2025
Hey Branwi, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the enhanced features, and are finding the device to be meeting and exceeding your expectations. We have provided a link to the full device manual to help you with the settings and adjusting them to your preferences. We have also provided a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25 Ultra: The Ultimate Powerhouse
on March 18, 2025
Posted by: YolyRunsMarathons
[This review was collected as part of a promotion.] I recently upgraded to the **Samsung Galaxy S25 Ultra**, and it has completely transformed how I use my device for both work and entertainment. One of the standout features for me is **"Now Brief,"** which keeps me informed with relevant notifications, weather updates, and upcoming tasks in an organized, easy-to-read format. Whether I’m tracking my marathon training, managing Let Noor Run events, or planning my PTO game night, this feature helps me stay on top of everything effortlessly.
The **seamless actions across apps** make multitasking incredibly smooth. I can watch a YouTube video while messaging my running group on WhatsApp, browse training plans while checking emails, or quickly drag and drop files between apps. This fluidity saves me so much time, especially when juggling work, marathon prep, and family activities.
One of my favorite new additions is **Audio Eraser**—it’s a game-changer for streaming and sports analysis. Whether I’m watching race footage, enjoying a movie, or catching up on the latest sports highlights, this feature removes background noise, making dialogue and commentary crystal clear.
For work and school-related tasks, Samsung DeX turns my phone into a full-fledged workstation. I can edit presentations, respond to emails, and manage event planning seamlessly. When it’s time to unwind, gaming on the S25 Ultra is next-level. The powerful Snapdragon 8 Gen 4 processor and high refresh rate display make for an ultra-smooth experience.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great features and great to work
on March 18, 2025
Posted by: dw23dssaa
[This review was collected as part of a promotion.] Throughout the years I've used Samsung this device is pretty good, great features good Ai features screen motion pretty good Good storage. It's a large amount of storage when buying a Samsung
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is very fast and responsive
on March 18, 2025
Posted by: BigWaldo
[This review was collected as part of a promotion.] The product is very easy to use and it is very fast and responsive..it was easy to transfer from the old phone to the new one. I would recommend this to any android user.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Speed and performance
on March 18, 2025
Posted by: Frankie25
[This review was collected as part of a promotion.] Since receiving the new phone I love the speed and oerfoemance
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on March 18, 2025
Posted by: Chumdaddy
[This review was collected as part of a promotion.] Seamless action across apps !
Easily transferred all of my saved items from old phone to new phone in no time . Takes beautiful pictures
Battery last all day plus
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Not much improvement since S21 Ultra
on March 18, 2025
Posted by: Bkln201
[This review was collected as part of a promotion.] Upgraded from S21 Ultra and, for me,there's more "cons" than "pros".
Didn't notice better battery life even over old 21. Can't find " super fast charging ".
More bulk,liked slimmer s21. Gemini feels just like Google search. Don't see a good use for Pen, plus it's not that responsive.
"Pro"? It's new. Maybe faster, but didn't notice on practice.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing camera
on March 18, 2025
Posted by: Kluv1789
[This review was collected as part of a promotion.] Used for personal and business streaming i love this phone love audio eraser
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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