Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,243 Reviews)
Rating breakdown 27,243 reviews
5 Stars
23,352
4 Stars
3,022
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1
Stick with the S24 Ultra, The S25 Ultra Is Awful.
on March 20, 2025
Posted by: Luv2Shop
from Las Vegas, Nevada
Expertise:Intermediate
The S25 Ultra is my most disliked phone of the decade. The S Pen no longer has Bluetooth connectivity and it no longer has a battery. And I really hate the new camera lenses, especially with them sticking out and collecting dust. Another thing too, Samsung’s new One UI 8 is such an eyesore. The app icons look dull and unoriginal (especially the new Mail icon. It now has an @ symbol in the middle???). Samsung also changed everything in the standard UI, with the App Search bar now being on the bottom and the app opening transition now looking less interesting and a lot more. Samsung is taking steps backwards now, and I think these actions are really bad mistakes, and they make me not want to buy another Samsung product.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, March 21, 2025
Hello there Luv2Shop, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We know how valuable your phone is to you, and how frustrating it can be when the features you expect have been redesigned. We would love nothing more than to help you align the settings to your preferences, and have the best possible experience with your new device. We have provided links to troubleshooting guides and articles to help you with the S Pen usage, One UI7 features, and discovering the hand gestures and voice commands you can use with the camera. We have also provided a link to the Samsung Support Team if you have any questions or continue to experience any frustrations with your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Experience cutting-edge mobile technology
on March 20, 2025
Posted by: johnerick
[This review was collected as part of a promotion.] Experience the effortless flow between applications with integrated functionality. Streamlined transitions make multitasking a breeze, enhancing productivity. Enjoy the convenience of concise summaries and focused information. Refine audio recordings with precision, eliminating unwanted noise. Discover a new level of efficiency and control.
Mobile technology enhances productivity and entertainment in countless ways. Streaming services provide instant access to a vast library of movies, TV shows, and music. Gaming on mobile devices offers immersive experiences on the go. The portability of these devices makes it easy to stay connected to work or school assignments from anywhere. They also provide a convenient platform for enjoying sports and other live events.
Mobile technology enhances productivity and entertainment in countless ways. Streaming services provide instant access to a vast library of movies, TV shows, and music. Gaming on mobile devices offers immersive experiences on the go. The portability of these devices makes it easy to stay connected to work or school assignments from anywhere. They also provide a convenient platform for enjoying sports and other live events.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not thrilled
on March 20, 2025
Posted by: Ange
Wish I knew you couldn't take a picture with the stylus and how cheap this phone feels compared to my S22 ultra... would have kept it and not upgraded.
Response from Samsung USBy R&R Team, March 21, 2025
Hi there Ange, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important the hands free picture taking is to you for the perfect photos for every occasion. We have provided a link to the full device manual to help you discover the hand gestures and voice commands you can now use with your camera for this hands free feature. We have also provided a link to an article to help you with the redesigned S Pen features and integrate them in to your usage of your phone. Lastly, we have provided a link to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
No bluetooth for the S PEN
on March 20, 2025
Posted by: Otis
from Minneapolis, MN
Expertise:Intermediate
Why on earth would Samsung remove the bluetooth for the S Pen? Trying to save a few dollars? The phone is already crazy expensive. Now the S Pen is basically a useless piece of garbage.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, March 20, 2025
Hey there Otis, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the accessories or overall functionality of your new device can take time to adjust and integrate the new features in to your usage. We have provided a link to an article to help you with the redesigned features of the S Pen. This will help you easily use S Pen related features such as AI Select, Translate, and Magnify to help you utilize your phone and multitask throughout the day. Plus, additional S Pen settings can be customized depending on how you’d like to use the S Pen. We have also provided a link to the full device manual that highlights hand gestures and voice commands you can use with your device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This products camera is superb and quality is grea
on March 20, 2025
Posted by: Cjcar21
[This review was collected as part of a promotion.] The ease of all the apps and settings is what I love the most, the speed and processing system is fast better than any other phone I've had. Quality of the camera and pictures are amazing. Overall I give this phone 5 stars and I will continue to stay with samsung. Thank you for making a great product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Text App
on March 20, 2025
Posted by: Ssss
I hate the Messaging (texting) app that is on the new phone. I had a Samsung S20 and I wish I kept it.
Other than that, the phone is good.
Other than that, the phone is good.
Response from Samsung USBy R&R Team, March 20, 2025
Hi there Ssss, we appreciate your feedback on your Samsung Galaxy S25 Ultra. we understand how frustrating it can be to have a new device that is not meeting your expectations. We have provided a link to the full device manual to help you with the settings of your messenger app. We have also provided a link to the Samsung Support Team to help you with the settings of you device if you desire. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth and fun experience.
on March 20, 2025
Posted by: ExcitedAgain
[This review was collected as part of a promotion.] In all my previous devices I've always "slimmed down" the features to improve battery life, partially for the battery and partially due to the features not really being exciting enough. I've owned a few Samsung devices over the years, notably the original S1 Fascinate as my first smartphone and most recently the S20 FE, however, the S25 Ultra has by far been the most exciting thing since the Fascinate. It's brought back my love for devices that I haven't had since my first smartphone. I find myself trying to find more features to use rather than trying to get rid of them. Now Brief keeps me periodically updated on my schedule and the weather and the camera just begs to be used and tinkered with. The screen is large, vibrant, and responsive. The Ultra has been a joy to learn and use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone to come out yet
on March 20, 2025
Posted by: Tyleee98
[This review was collected as part of a promotion.] Best phone to date, there are so many features that it makes it basically a go to for all in one package device, a true pocket computer, and designed to work with speed, maximum ease of usability, and quality of life as a key tenet in its design and function. The pen with the AI drawing assist is lots of fun and creates alot of beautiful pictures even with my crappy artistry it actually makes it look even better because it gives it character and a kindve abstract uniqueness to it after the AI polishes the rough edges and spiffs it up some. Great for multi-tasking, productivity and a great work phone. The big screen allows you to do multiple things at once. The speaker is very loud and clear to and the camera and camera features r nothing less than professional photography quality. And my god! The zoom on the camera! Such a clear picture from very far you can shoot videos of planes from the ground crystal clear! I couldnt in good faith recommend any other mobile device currently out now.
Value
5
Written by a customer while visiting Samsung US