Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,267 Reviews)
Rating breakdown 27,267 reviews
5 Stars
23,372
4 Stars
3,025
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Awesome phone
on April 5, 2025
Posted by: Thatdude
[This review was collected as part of a promotion.] This phone is a big step up from my previous Note phone. I held out on an upgrade from a that and I'm pleasantly surprised. I use my phone for photos of my kids and the camera is a definite upgrade. I love the 200mp option. Audio Eraser also comes in handy for school plays and the like. When I have time I also like the gaming power the phone has. seamless actions across apps, like the camera and switching to a maps app or game.
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey Thatdude, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with your device, and finding the features surprisingly helpful especially the Audio Eraser for school plays and other outings. Please, reach out to us again in the future any time you have questions or would like to share additional thoughts to us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
The phone is excellent, I would highly recommend i
on April 5, 2025
Posted by: rio8922
[This review was collected as part of a promotion.] Photos and videos are very high quality. Screen is very vibrant and clear. I wish the speaker was a little louder and better quality. But overall the Samsung s25 ultra is a great phone the money.
Value
4
Response from Samsung USBy R&R Team, April 9, 2025
Hey there Rio8922, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the usage of your device, and are finding your display to be amazing, and the camera to be wonderful as well. We have provided a link to an article to help you with the advanced audio settings of your device. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
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Written by a customer while visiting Samsung US
Customer Rating
5
Lighter than expected
on April 5, 2025
Posted by: Alytrice
[This review was collected as part of a promotion.] I always buy Samsung, but the 25 is lighter than before and the perfect size! The audio eraser feature is fantastic!
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey Alytrice, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage of your new device, and are so pleasantly surprised by the lighter design. We have provided links to resources to help you further explore the capabilities of your device and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Very fast and long battery life
on April 5, 2025
Posted by: Sergio
[This review was collected as part of a promotion.] Extremely snappy, great photos and video and fast processer
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey Sergio, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the enhanced speed and processing power of your phone. We have provided a link to the full devicemanual to assist you with additional features such as Galaxy AI. We have also shared a link to the Samsung Support Team if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had
on April 5, 2025
Posted by: Adelar
[This review was collected as part of a promotion.] Love the feel of the phone, comes with an s pen, and cool apps to go with it. The AI editor on photos is phenomenal. Has seamless actions across apps.
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey Adelar, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so in love with the phone, and finding so many uses for the features of Galaxy AI. We have provided a link to the Samsung Support Team to offer their expertise if you ever have questions or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the Camera
on April 5, 2025
Posted by: Simply
[This review was collected as part of a promotion.] I use my phone for business and personal use and I have No issues!
Value
5
Response from Samsung USBy R&R Team, May 22, 2025
Hi Simply, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so pleased to hear that for both your personal and business uses you are having such a great experience with your phone. We have provided links to resources to help you further discover the capabilities of Galaxy AI, and answer any questions that may arise during usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing innovation of a phone
on April 5, 2025
Posted by: Omiiii
[This review was collected as part of a promotion.] Been a samsung fan since my galaxy s3. This phone has really evolved since then. Amazing features that it provides & I can tell there's more to come. Keep up the great work samsung 👏.
Value
5
Response from Samsung USBy R&R Team, May 22, 2025
Hey Omiiii, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so amazed with the enhanced features and capabilities of your phone. We have provided a link to the full device manual to help you fully discover the features of your phone, including Galaxy AI. We have also provided a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
A Phenomenal Experience!
on April 5, 2025
Posted by: RndrDir
[This review was collected as part of a promotion.] I recently upgraded from a Samsung A72 to the S25 Ultra, and it has been a night and day difference in every regard. I love all the AI features, aswell as the integration with Gemini. It's given me an old sensation that I have been missing for really long time where one feels really excited and enthusiastic about a piece of technology.
I Also enjoy features like the Now brief, which gives me a good amount of information I generally like to know when starting my day or in the moment. Alongside this, the device's performance is astonishing in almost every regard.
My experience with the S25 Ultra has genuinely been phenomenal and so far I've only just touched the surface of everything I can do.
Value
5
Written by a customer while visiting Samsung US