Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,134 Reviews)
Rating breakdown 20,134 reviews
5 Stars
17,274
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product.
(
1,100 out of
1,278)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Anonymous
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
The battery does not last long as promised. Also, the camera is not flush with the back of the phone. Finally the overall operation is lacking. I am disappointed in my purchase.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 3, 2026
Hi there Bworkman, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. The intelligent battery design of your device should adjust to your consumption habits after a short period of usage, and you should feel the enhanced battery life. If this is not your experience, we have provided links to a few troubleshooting guides to help you do so manually at your convenience. We also recommend protective cases on all devices to help prevent damage from accidental bumps and drops that occur during usage. This can help give you the feel of the device you are seeking with the camera lenses being flush to the case. Lastly, we have provided a link to the Samsung Support Team to assist you through chat with any operational frustrations you are experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: PenP
Verified Purchase:Yes
Works good enough. Not a huge fan of the boxer shaping but that isn't important. I am happy with how it functions with Android Auto. Access and function is better than my previous S23 Ultra. Camera is the same. Thank you that the OAD doesn't function unless I want as the 23 refused to turn off. This is considered an expensive phone to me. The color is pretty weak so not impressive. The pen is giving me a bit rough capabilities but isn't used often. the phone works. That's good.
Written by a customer while visiting Samsung US
Posted by: Levi
Verified Purchase:Yes
One of the Best ................................ .
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5
Value
5