Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,002 Reviews)
Rating breakdown 20,002 reviews
5 Stars
17,197
4 Stars
2,170
3 Stars
376
2 Stars
117
1 Star
142
87%of customers recommend this product.
(
1,046 out of
1,207)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Anonymous
Verified Purchase:Yes
Nowhere near as easy an interface as my Motorola was. The number one need in s phone in my personal opinion.
Camera is terrible for nightime use with use of lighthouse I've ever seen. For this amount of money it's truly unreasonable. Extremely Bad on my specific phone.
Camera is terrible for nightime use with use of lighthouse I've ever seen. For this amount of money it's truly unreasonable. Extremely Bad on my specific phone.
Response from Samsung USBy R&R Team, March 10, 2026
Hello Michael, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different camera settings and features available on your device, especially capturing the best possible photos and videos in darker environments. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Brandon
Expertise:Expert
Verified Purchase:Yes
This is a way better upgrade than my old phone, really amazing quality and upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Chris Auman
Verified Purchase:Yes
This phone is overall a good upgrade over my previous phone, but I do miss not having iris scan as part of the biometrics offering
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
25,000
on March 10, 2026
Posted by: Bookies
Hi this is Erica Houston about my phone 📱 📲 thank for the great news 😊 😀 ☺️
Written by a customer while visiting Samsung US
Posted by: John
from St Augustine, Fl
Expertise:Expert
Verified Purchase:Yes
Best battery life that I have ever had. Have had Note 3, Note 6, Note 9, Note 20...this Note 25 id by far the best.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Hawthorne Ca
Expertise:Beginner
Verified Purchase:Yes
I didn't use it, but I'm pretty sure is a very good phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Don Dave
Verified Purchase:Yes
S25 ultra one of the best. Definitely recommend. Everyone Suppose to got one
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5
Value
5