Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,287 Reviews)
Rating breakdown 27,287 reviews
5 Stars
23,390
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Amazing Smartphone
on June 4, 2025
Posted by: yhpjxwl25
[This review was collected as part of a promotion.] This phone does it all! The screen is bright, vivid, and clear. The camera is one of the best on the market. The Galaxy AI features are cool, need to work out the bugs, but useful. Overall I'm very happy with this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is easy to navigate
on June 3, 2025
Posted by: Taylorade916
[This review was collected as part of a promotion.] It works very well for work and school. I have a Samsung monitor and washer and dryer so it's cool to have them all on one app.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good, the screen fits well in your hand.
on June 3, 2025
Posted by: Freddy77good
[This review was collected as part of a promotion.] Artificial intelligence works poorly, sometimes it speaks to me in English, then in Russian, then in Spanish. And when I say: Look for something in America near money, but all the information I get is related to Russia and so on every time.The battery drains to 28% in 3 hours
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hey Freddy77good, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know it can be frustrating when your device is not aligning to your expectations in functionality. We have provided links to resources to help you with the battery life of your device. We have also shared a link to the Samsung Support Team to help you with the different languages experiences you mention when using the features of Galaxy AI. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Maryland
Expertise:Expert
Verified Purchase:Yes
It works fine except with TikTok suddenly a video stays in the background and never stops playing even if I close the app even in the task manager and I have to restart the device, It has already happened to me twice.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I'm doing something I love this phone works if it'
on June 3, 2025
Posted by: Cuttie
[This review was collected as part of a promotion.] I'm doing something I love this phone works if it'
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesomeness abounds!
on June 3, 2025
Posted by: Puppydog
[This review was collected as part of a promotion.] Fantastic phone. It's fast, and very user-friendly. After almost a year, I am still discovering new features, tips, and shortcuts. Galaxy AI, Samsung Pass and Wallet, assigning shortcuts, this phone is very complicated and powerful, but, it's very easy to use, and learn how to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful improvement over the last gen
on June 3, 2025
Posted by: KimchiKing
[This review was collected as part of a promotion.] The s25u feels better all around, compared to its predecessor. Feeling, usage and software feels great. Love the continued touches like the rounded corners and the improved snappiness, I expected on all my phones.
Value
5
Written by a customer while visiting Samsung US
Posted by: Mary
from Edinburg, Tx
Expertise:Intermediate
Verified Purchase:Yes
Love my new Galaxy S25 Ultra. getting used to it. missed Samsung phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US