Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,295 Reviews)
Rating breakdown 27,295 reviews
5 Stars
23,398
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
This product was great except some software bugs
on June 15, 2025
Posted by: Munnaa
[This review was collected as part of a promotion.] The phone handles daily tasks very smoothly. The overall user experience is quite positive, I am enjoying using it. However, I was a bit disappointed to find that certain apps that were installed was hard to locate even with the search i need to go the google store and click those apps to open it .in my case it was a shopping app and an authenticator app. Other than that, it's a great phone. The AI was very good helping me for my daily use the search results were better.
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hey there Muunnaa, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are overall pleased with the usage and features of your device. We have provided a link to the full device manual to help you adjust the layout of the applications of your device. We have also provided a link to the Samsung Support Team to assist you with any questions you have about your phone or any of your Samsung products. Thank you forbeing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on June 15, 2025
Posted by: MONIQUENATOR
[This review was collected as part of a promotion.] This phone has an amazing picture quality. Didn't believe the ads before until I took a picture if my own!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Another failure.
on June 15, 2025
Posted by: PianoMan
Expertise:Intermediate
The reason I started purchasing Samsung products was because they WERE a highly innovative manufacturer that offered unique concepts, amazing quality, and packed so many features into their flagship phones it was impossible to get bored..
Unfortunately, that's just not the case anymore. The s25 Ultra is a flat, vapid, overpriced generic Android device. All Samsung does now is copy and compete with the "fruit phone". With each new model, Samsung removes features and somehow raises the price. I've had to watch them casually do away with my favorite features, elegantly CURVED EDGES, cool IR technology, bluetooth Smart Pen, SD CARD SLOT, just to name a few, and this overpriced piece of junk.
Unfortunately, that's just not the case anymore. The s25 Ultra is a flat, vapid, overpriced generic Android device. All Samsung does now is copy and compete with the "fruit phone". With each new model, Samsung removes features and somehow raises the price. I've had to watch them casually do away with my favorite features, elegantly CURVED EDGES, cool IR technology, bluetooth Smart Pen, SD CARD SLOT, just to name a few, and this overpriced piece of junk.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, June 16, 2025
Hey PianoMan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that updates to the device and overall functionality can cause frustration as you adjust your usage to the updated features. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the full device manual to help you discover and align all of the amazing features in to your usage. We have also provided a link to the Samsung Support Team if you are interested in exploring digital cloud based storage expansion that has the added benefit of access to your media in across all of the devices in your ecosystem. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Another advance in features & operation,AI good
on June 15, 2025
Posted by: Jonsphone
[This review was collected as part of a promotion.] Really good phone, plenty of screen. Stylus when you need it. Very fast operation. Better screen response compared to s24 ultra.
Still needs to simplify camera functions
Galaxy AI is good but has issues with background noise and voice to text. Needs to be easier to train to users voice to better direct use and avoid coming on unintentionally.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best Android system, very sharp and avant-gard
on June 14, 2025
Posted by: Richsatx
[This review was collected as part of a promotion.] Can I play and stream on my social networks? Excellent performance while listening to music with its perfect pop-ups?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Constant reboot issue
on June 14, 2025
Posted by: Rize5hine
[This review was collected as part of a promotion.] I use my device for day to day tasks including but not limited too work and school.
Value
2
Response from Samsung USBy R&R Team, June 16, 2025
Hey there Rize5hine, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you for a range of daily tasks both professional and educational as well as personal. We have provided a link to the Samsung Support Team to offer assistance with the reboots you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
So easy to transition from my previous phone
on June 14, 2025
Posted by: CHaley
[This review was collected as part of a promotion.] I was able to transition to using this phone with absolutely no difficulty. I have throughly enjoyed its features and user friendly nature. The camera is phenomenal. Over all it is a huge upgrade from my previous Samsung Note, without being so different that it was confusing. I am really happy with my choice. I have been using the Galaxy AI feature all the time for random searches and lesson planning for my job.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Android Flashing you could get your hands on
on June 14, 2025
Posted by: SAMSUNGGALAXY4LYF
[This review was collected as part of a promotion.] S25Ultra is so fluid! Best camera, Best Chipset, Best Battery and overall the best design
Value
5
Written by a customer while visiting Samsung US