Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,296 Reviews)
Rating breakdown 27,296 reviews
5 Stars
23,399
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Samsung S25 Ultra
on June 17, 2025
Posted by: Dchulog
[This review was collected as part of a promotion.] I am not impressed by the new S25 ultra. The downgrade on the pen is disappointing and the battery life is the worst. I have been a Samsung customer for awhile and I believe this model was a huge downgrade from previous models. I traded in my S21 ultra. I am sad that I did. I believe my old phone was better than this one. I wish I would have known before trading. I was waiting on the next best model and this one was not it.
Value
3
Response from Samsung USBy R&R Team, June 18, 2025
Hey there Dchulog, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your device is not meeting your expectations, and we would love nothing more than to help you resolve your frustrations and get the experience you crave as a true upgrade. The battery life of your device is designed to improve and maximize after a short period of usage and the ability to adjust to your specific usage consumption. This process is sped along by allowing your device to drain down rather than keeping your device plugged in throughout the day. If this is not your experience we have provided links to a few articles to help you do so manually. We have also provided a link to an article to help you integrate the features of the new S Pen in to your usage for the experience you are seeking. Lastly, we have provided a link to the Samsung Support Team to offer assistance if these experiences continue or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 17, 2025
Posted by: Cookiewm
[This review was collected as part of a promotion.] This is an upgrade from the S22 model. This one is much faster. Better camera. Love the Galaxy AI.
Enjoy the flexibility you get to set up the phone the way you use it.
I still have lots to learn.
Enjoy the flexibility you get to set up the phone the way you use it.
I still have lots to learn.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonder of galaxy
on June 17, 2025
Posted by: Ahmed39
[This review was collected as part of a promotion.] Its an amazing phone with all the futuristic specs possible. I have been using it for 3 months and I love my device. Its fast, smooth and beautiful. Galaxy AI is quite good and I believe it will be the top AI tool in no time. Its great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A Battery That Can Handle It All
on June 17, 2025
Posted by: DisGuy
[This review was collected as part of a promotion.] I use all of my phones to their limits. I usually have to tone it back and bit because of battery life. I'm able to use all of my automation apps and then some. What would usually overheat my Galaxy Z Flip, barely warms up my S25 Ultra. Galaxy AI is promising, but needs a lot of work. The Galaxy AI works great on editing photos, but lacks anywhere else.
Value
4
Response from Samsung USBy R&R Team, June 18, 2025
Hey there DisGuy, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding this device to be a powerhouse for some of your more intense uses. We are consistently working on new features of Galaxy AI to further enhance the use for our customers. We hope you'll reach out to us again in the future any time you have questions or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This is a dream phone!
on June 17, 2025
Posted by: Fishergirl98
[This review was collected as part of a promotion.] The camera is just amazing! The phone runs amazingly smooth and fast. It took me a short bit to really get to know Galaxy AI but it's well worth it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best Samsung phones
on June 17, 2025
Posted by: BN2025
[This review was collected as part of a promotion.] Galaxy AI has become native to the Samsung phones and has positively added to overall features.
Integrated AI has made life so simple with several apps offering optimized experience.
Overall, the display continues to be brilliant, the speed noteworthy and worth a switch from the older version.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the upgraded features all around!
on June 17, 2025
Posted by: SimplySibyl
[This review was collected as part of a promotion.] I love the Galaxy AI, use it multiple times a day! I use my phone for personal use and work as a BYOD. Supports multiple work apps including full 365 suite and Power BI apps like a breeze!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So glad I upgraded!
on June 17, 2025
Posted by: ADHDMadre
[This review was collected as part of a promotion.] I have been a samsung fan for years now and the phones just keep getting better. I love the camera these phones offer. I am a big fan of capturing memories !
Value
4
Response from Samsung USBy R&R Team, June 18, 2025
Hey ADHDMadre, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you have had such a great experience with your device, and finding your camera to superior for capturing your moments. We hope you'll reach out to us again in the future any time if you have questions or want to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US