Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,296 Reviews)
Rating breakdown 27,296 reviews
5 Stars
23,399
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Sad the direction phones are going
on June 17, 2025
Posted by: LeviDivetts
[This review was collected as part of a promotion.] Running out of storage is the biggest issue, and when you dont have reception in rural communities, getting files from the cloud isn't an option. You also cannot edit videos stored on the cloud, so why make the phone have all these 8k video editing tools when you can't store many of the files to edit. Bring back expandable sd. Also, not every device is bluetooth, the 3.5mm headphone jack was nice to have. How much more does it cost to include the IR blaster? You assume everyone is using new tech and require bluetooth stereos, but dont think the ability to use the phone as a remote is needed? Out of touch with the true functions that would make the phone great, and instead give us the same phone every year with new lipstick. Galaxy AI is an advertisement ploy. There are so many AI platforms out there, Noone will use the galaxy AI. Stop spending the R&D money on that, and put it towards an expandable SD and 3.5mm jack.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This device battery life is outstanding
on June 17, 2025
Posted by: Kimerialx
[This review was collected as part of a promotion.] The Samsung Galaxy s25 ultra has features that offer a better user experience that no other phone in the market can it terms of performance and reliability. Its IA capabilities have no match and easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is GREAT!
on June 17, 2025
Posted by: MrCarter3233
[This review was collected as part of a promotion.] Google AI on the phone works fantastic I like it perfect phone for day-to-day routine and I'm done
Value
4
Response from Samsung USBy R&R Team, June 18, 2025
Hi MrCarter3233, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding so much use for Galaxy AI and finding it to help streamling so many of your day to day processes. We hope you'll reach out to us again in the future at any time with questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on June 17, 2025
Posted by: Chrissy
[This review was collected as part of a promotion.] Amazing is camera. Galaxy AI is a game changer!
I benefit mainly for work and personal use almost all day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love my galaxy
on June 17, 2025
Posted by: Ladysqurl
[This review was collected as part of a promotion.] I love my galaxy s25 ultra. I have used nothing but a galaxy since the s8. It takes amazing pictures and videos. I listen to music everyday and don't have any issues with the sound.
Value
4
Response from Samsung USBy R&R Team, June 18, 2025
Hey there Ladysqurl, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the features and usage of your new device. We have provided a link to the Samsung Support Team for your convenience. These experts can offer their expertise any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing galaxy series phones
on June 17, 2025
Posted by: Jorggy99
[This review was collected as part of a promotion.] I love the AI on the galaxy series, they always find a way to imporve in every possible way
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is awsome it takes great pictures Ia works
on June 17, 2025
Posted by: Hate2bake
[This review was collected as part of a promotion.] Galaxy AI is ok I personally don't like using it though I love using chrome the camera and apps for work the phone makes combining these apps a snap also connecting to a TV or monitor is very convenient
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very intelligent and easy to use t
on June 17, 2025
Posted by: Dahall65
[This review was collected as part of a promotion.] I use my Galaxy for home use School sharing documents photos
Value
5
Written by a customer while visiting Samsung US