Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,296 Reviews)
Rating breakdown 27,296 reviews
5 Stars
23,399
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
I love this phone
on June 17, 2025
Posted by: TEEZJAY
[This review was collected as part of a promotion.] The Galaxy AI is awesome. The features and clarity of the screen.
The little hidden features make the phone even better.
The battery life is really good and the size of the phone is great..The reinstalling apps are truly useful and I enjoy having everything at my fingertips
I also have the Samsung Watch ultra.
The 4 stars instead of 5..
The s pen doesn't click for photos anymore.
The little hidden features make the phone even better.
The battery life is really good and the size of the phone is great..The reinstalling apps are truly useful and I enjoy having everything at my fingertips
I also have the Samsung Watch ultra.
The 4 stars instead of 5..
The s pen doesn't click for photos anymore.
Value
4
Response from Samsung USBy R&R Team, June 18, 2025
Hey there Teezjay, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the enhanced features of Galaxy AI and clarity of the display. We have provided a link to the full device manual that will help you discover features like voice commands and hand gestures you can use to capture your photos from a distance. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Good product and features, one down side
on June 17, 2025
Posted by: Vqsyos
[This review was collected as part of a promotion.] Amazing product over all. Galaxy AI it's over the top and way more than I expected. I am extremely happy with integration of Gemini aswell.
I have since I bought it.Use the phone for streaming gaming and work related purposes. I moved all the way from the S22 Ultra to the S25 Ultra and the change you can perceive it, and be happy with.
Regarding the camera, the phone is able to prevent high quality pictures equal to those taken by professional photographer. I even had a full session taken for wedding purposes!
The only little downside that I faced (not that I was affected by it), it's the fact that you no longer can use the S pen feature that needed the battery ex. Picture taking.
However, with that being the only downside, I found that the phone processor, the camera, the speed, and the integration of Galaxy AI makes this phone amazing and I'm actually really happy to have moved to it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Phone is beatiful
on June 17, 2025
Posted by: RickyZpha
[This review was collected as part of a promotion.] This Phone is good and the best of the World, the technology IA is asomm
Value
5
Written by a customer while visiting Samsung US
Posted by: mlien913
from East Orange NJ
Expertise:Intermediate
Verified Purchase:Yes
Love how this phone works and sleek it is. The color isn't as green as I had hope but that's not as important.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the Best
on June 17, 2025
Posted by: KMO120
[This review was collected as part of a promotion.] Ditched my camera and use the s25 ultra for photography and creating video clips.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Spectacular Device!
on June 17, 2025
Posted by: IzzyRose2427
[This review was collected as part of a promotion.] The S25 Ultra is so perfect for anyone who wants both a phone and a small tablet in their pockets. The features that the S pen adds to the phone elevates the experience on a whole other level. Being able to draw and write out your texts, or better yet, your Galaxy AI prompts is super fun and easy. Using the Galaxy AI to create images from your own drawings using the S pen is super fun and addicting. Streaming from the device is a breeze and the quality of the screen makes everything pop. The cameras are so good as expected with Samsung devices, especially the Ultras!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don't upgrade if you have the s23 ultra.
on June 17, 2025
Posted by: alee
Expertise:Expert
Traded in my s23 Ultra to this phone thinking it definitely had to be an upgrade. The camera is definitely worse on all fronts, focus, night photography, being able to manually control brightness before the shot. The 10x is abysmal and don't even get me started on the digital zoom. It's so digital it looks like a pixelated painting. No wonder I was able to get so much to trade in. The s23 was superior.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, June 18, 2025
Hi there Alee, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the camera of your device is to you every day to capture and keep all of your life moments both big and small. We have provided links to articles to help you capture the most amazing photos and videos with your phone. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for everything
on June 17, 2025
Posted by: JAG2018
[This review was collected as part of a promotion.] This phone has been very easy to use and very helpful with work. The galaxy AI feature is the best and helps me with certain things I have to do with work and the features for AI photo editing is a 10+ absolutely amazing.
Value
5
Written by a customer while visiting Samsung US