Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,089 Reviews)
Rating breakdown 27,089 reviews
5 Stars
23,266
4 Stars
3,002
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
This product is amazing
on June 24, 2025
Posted by: Kish07
[This review was collected as part of a promotion.] I love the samsung screen from the very long time it has extraordinary pixel quality no phone in the world would beat that and the cameras are next level especially new AI features are lit there is nothing better than samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on June 24, 2025
Posted by: GreatValue
[This review was collected as part of a promotion.] Had an issue with the motherboard, thankfully warranty took care of it. Other than that 4/5.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Product is good but has some bugs
on June 24, 2025
Posted by: Luckys25
[This review was collected as part of a promotion.] Some times device is not working upto the mark and once screen became dark while using phone touch is not responding.
Value
3
Response from Samsung USBy R&R Team, June 24, 2025
Hi Luckys25, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your new device. We have provided a link to an article to help you resolv eyour occasional frustration with the display of your device. We have also shared a link to the Samsung Support Team if you have questions or continue to experience this frustration with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great gift!
on June 24, 2025
Posted by: LovingPotato
[This review was collected as part of a promotion.] This phone is an amazing flagship that did all it promised and more. I bought it as a gift for the wife on our anniversary, and she is in love! The stylus and Galaxy AI take up so much of her time now since she loves to doodle and use the AI features to bring them to life. Not to mention the great camera quality. Over all an amazing phone! 10/10 would buy again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very far, sleek and now has rounded corners
on June 23, 2025
Posted by: Livel8veshop
[This review was collected as part of a promotion.] Overall I like this upgrade. The previous models hurt my palm due to sharp corners but this model fixes that.
Idk about AI but it DID help me twice for REALLY important documents. I'll have to explore it more.
Missing memory slot, not THAT much better over last year, lost Bluetooth S Pen function, but not bad overall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery life is awesome. Everything runs smooth!
on June 23, 2025
Posted by: Pumpingconcrete
[This review was collected as part of a promotion.] The galaxy ai definitely helps in searches online and very rarely does it not have the correct answer. Just waiting for the day that personal robots are cheap and every one has one! Especially for pumping concrete! I would love to tell a robot to do my work while I watch and get paid!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 23, 2025
Posted by: Sid8327
[This review was collected as part of a promotion.] Love the phone with the Samsung note touch. Hope the pen had Bluetooth
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with some things that could be better
on June 23, 2025
Posted by: AWOLXREVIEWS
[This review was collected as part of a promotion.] The galaxy ai is ok. Don't really use it as much. The pictures are great but the S Pen didn't get better. Used to love using the S22 ultra pen to take pictures remotely. Really wish there was expandable memory spot.
Value
4
Written by a customer while visiting Samsung US