Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
S25 Ultra
on May 25, 2026
Posted by: S25ultrauser
[This review was collected as part of a promotion.] Overall the phone has been good. The battery over time has really lost capacity. But other than that the 25 ultra has been a great phone with not other issues. The galaxy AI has really been a great improvement to the lineup. It works great across all platforms
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
You don't want me to review this is promise
on May 25, 2026
Posted by: Willneverbuysamsungagain
[This review was collected as part of a promotion.] Just awful the lifespan of these devices. That's all I have to say. And that I hope you are ready to waste money
Value
1
Response from Samsung USBy R&R Team, June 1, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when your device is not operating as intended or expected. Without knowing what features are causing frustration during your usage, we have provided links to resources to help you discover the features of your device, align the settings to your preferences, and answer any questions or troubleshoot any frustrations you are having with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product had great features.
on May 25, 2026
Posted by: UltraGamer
[This review was collected as part of a promotion.] Upgrading to the Galaxy S25 Ultra has been an absolute game-changer for my daily routine. The screen is stunning, making it my absolute go-to device for streaming movies and catching up on favorite shows. As an avid mobile gamer, the performance is flawless no lag, incredibly smooth frame rates, and the battery life easily keeps up with heavy gaming sessions. What really sets this phone apart, though, is Galaxy AI. The smart features make everyday tasks so much more seamless, from photo editing to quick organization. It’s the perfect blend of power and intelligence, and easily the best phone I’ve ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is fast
on May 25, 2026
Posted by: Minnetonka
[This review was collected as part of a promotion.] I check emails use alexa+ to help me monitor my schedule and medication stream Netflix Amazon prime etc and occasionally use galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great for editing pictures
on May 25, 2026
Posted by: Sawbuck
[This review was collected as part of a promotion.] I use my Samsung phone exclusively. It is my home phone, my cell phone, my game device, my news source, weather notification, and my camera. In other words, I use it daily for most everything I do. And,it's great to answer my questions. I just say "hey Google" and ask away!
I particularly like using AI when I take pictures and need to edit them. I can remove objects or use the AI features to touch up rough spots. I'm anxious for future updates with more features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best samsung phone ever made, in our Galaxy.
on May 25, 2026
Posted by: Xixcanotl
[This review was collected as part of a promotion.] Galaxy AI is a gsme changer. I have never had so much fun on a phone. The connection of the phone to my network is tremendous. Crystal clear photos that make me look like a professional. I dont care for Apples, so Samsung for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 25, 2026
Posted by: TerranceG
[This review was collected as part of a promotion.] Love it especially with Galaxy AI this phone is showing next level. It makes it hard to even upgrade to the s26 so I'm definitely holding on to mine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone on Steroids
on May 25, 2026
Posted by: Lovedepot
[This review was collected as part of a promotion.] I really like having the Goolge AI on my galaxy phone. It helps with searches. And it acts like an assistant.
Value
4
Written by a customer while visiting Samsung US