Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
It's okay but needs work and more storage soace
on May 26, 2026
Posted by: Rambos262
[This review was collected as part of a promotion.] Still needs a lot of work to be able to hold better information and keeping it private and way more storage
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hey Rambos262, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your phone is to you every day, and we would be more than happy to help you have the best possible experience with your device. We have provided links to the complete manual and the Samsung Support Team to assist you with the full exploration and alignment of your device, as well as storage expansion if you are in need of additional capacity. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
bluetooth sPen missing
on May 26, 2026
Posted by: StefanoM
[This review was collected as part of a promotion.] Galaxy AI is fine but it's unacceptable that the sPen lost the bluetooth.
Value
3
Response from Samsung USBy R&R Team, June 2, 2026
Hey there StefanoM, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when features you have used in the past have been changed on your new device. We have provided a link to an article to help you with the redesigned features of your S Pen. We have also provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I love how much you can customize
on May 26, 2026
Posted by: Lesliedann
[This review was collected as part of a promotion.] I use it for watching videos and listening to music. The volume is incredible
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung S25 Ultr is a lifesaver for me.
on May 26, 2026
Posted by: LookNoMore
[This review was collected as part of a promotion.] I have significant vision and hearing deficits, so I ordered the Samsung Galaxy S25 Ultra hoping the increased screen quality would help me to see things I would otherwise miss. It was the perfect choice and I couldn't be happier because the picture clarity is so much more than I had hoped for.
What I didn't know is that the Galaxy S25 Ultra also seemlessly connects with my hearing assist devices and local emergency public address systems for the hearing impaired. I receive constant help from the Galaxy S25's integrated technology. Among the features that I use is the choice to have my phone calls and other conversations instantly transcribed. No more having to ask others to repeat themselves or missing out on important conversations altogether.
I can even receive emergency alerts tailored for my specific needs. And if I am ever in danger, I can effortlessly and instantly broadcast my my need and location to whomever I have chosen.
I also use the Galaxy AI to edit photographs to eliminate the unplanned photobombers, adjust the coloring or cleanup old, fading pictures that would otherwise be lost to time.
Everyday, as I use my Galaxy S25 Ultra and it's built-in AI, I find new features that I can't imagine living without. It doesn't just allow me to see the world, it allows me to hear and be a part of it, as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very durable with lots of storage
on May 26, 2026
Posted by: Wolfiebutterfly16
[This review was collected as part of a promotion.] I use my phone daily between work, gaming, and social networking for which it has lasted very well. Can't count the number of times I drop my phone and it still has not cracked the screen. Plus with the amount of dog photos I take, or screenshots I never delete and I've yet to run out of storage.
I haven't really utilized much if the Galaxy AI to form much of an opinion on it yet. But overall this phones been a sturdy generally fast phone. I'm sure I'll probably upgrade in the next year, love staying up to date on phones, but I'll never switch from an android
I haven't really utilized much if the Galaxy AI to form much of an opinion on it yet. But overall this phones been a sturdy generally fast phone. I'm sure I'll probably upgrade in the next year, love staying up to date on phones, but I'll never switch from an android
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Loving the s pen.
on May 26, 2026
Posted by: Queenof2
[This review was collected as part of a promotion.] Best galaxy AI features yet. A bit big in size but I guess that is what it was about. All around great product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is everything.
on May 26, 2026
Posted by: M1MXRAYAH
[This review was collected as part of a promotion.] I’ve been really really impressed with the Samsung Galaxy S25 Ultra so far. The screen looks amazing, the camera takes super detailed photos, and everything feels really fast and smooth whether I’m gaming, watching videos, or just using apps every day. The battery also lasts me all day without stressing about charging. It is pretty expensive, and if you already have a recent Ultra model the upgrade might not feel huge, but overall it honestly feels like one of the best and most complete phones you can get right now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the best I have owned.
on May 26, 2026
Posted by: Animal
[This review was collected as part of a promotion.] I use it for streaming and gaming. Both are great when using the phone. Also love the Galaxy AI makes looking and finding info easy. Samsung you the best .
Value
5
Written by a customer while visiting Samsung US