Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(21,069 Reviews)
Rating breakdown 21,069 reviews
5 Stars
18,079
4 Stars
2,293
3 Stars
408
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,119 out of
1,297)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Amazing camera and storage.
on September 15, 2025
Posted by: Oakland
[This review was collected as part of a promotion.] The camera has a great night shot ability and with the amount of storage I will be able to take thousands of pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has awesome features
on September 15, 2025
Posted by: Crazymomof8
[This review was collected as part of a promotion.] I love how easy my Galexey makes my life! Being about to use my voice activated google assistant to add events to my calender and to make phone calls.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This battery though
on September 15, 2025
Posted by: NiceTee
[This review was collected as part of a promotion.] Probably the worst battery life of any phone I have ever had. I am familiar having been a phone tech, so I know how to optimize.
Value
3
Response from Samsung USBy R&R Team, September 17, 2025
Hi there NiceTee, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable the lasting battery life of your device is to you every day. The device is designed to optimize automatically after a short period of usage and adjusting to your consumption habits. We have provided a few links to articles to help you maximize the battery life if this is not your experience. We have also provided links to the Samsung Support Team and warranty information for your device if this frustration continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 15, 2025
Posted by: Snowmaker2
[This review was collected as part of a promotion.] We use this phone for social media and videos and it has great picture quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on September 15, 2025
Posted by: Krayzie7
[This review was collected as part of a promotion.] The S25 Ultra has been a great device, it has kept up with everything that has been thrown at it, my only complaint is the down grade of the Spen, a week after upgrading I needed the blue tooth feature to take pics with my family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on September 15, 2025
Posted by: AllyeYaya22
[This review was collected as part of a promotion.] I have been buying samsung phones for years. My favorite is the pen 🖊 feature Galaxy Android for life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI makes my phone experience smarter
on September 15, 2025
Posted by: Jjperex50
[This review was collected as part of a promotion.] I have been using Galaxy AI on my Samsung device every day and it truly improves my routine. The translation and writing tools help me a lot with work and studies, while the AI suggestions make streaming and social media more enjoyable. I also use it for gaming and sports apps, and the performance is smooth and reliable. Galaxy AI feels like a personal assistant that makes everything faster and easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Literally, the best phone currently available !
on September 15, 2025
Posted by: S25ultramega
[This review was collected as part of a promotion.] Love the phone and the integration of Galaxy AI! Every feature on this phone is user friendly and intuitive!
Value
5
Written by a customer while visiting Samsung US