Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,195 Reviews)
Rating breakdown 27,195 reviews
5 Stars
23,313
4 Stars
3,014
3 Stars
530
2 Stars
156
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,322)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Great user experience
on May 26, 2026
Posted by: Mike504
[This review was collected as part of a promotion.] A day-to-day phone, both for work and for outings to events, when taking pictures; you get incredible moments. Its Galaxy AI helps you with the most everyday tasks, such as translating conversations into real time even editing photographs and texts.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A phone that does it all!
on May 26, 2026
Posted by: Zaniatic
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for a while now, and overall it’s one of the best phones I’ve ever owned. The display is absolutely beautiful, the performance is insanely fast, and the battery easily lasts me through the day without any issues. I can charge it useing super fast charging, also and it will be fully charged in about 30mins if useing a fast charging cord and block. The camera system is incredible, especially the zoom and low-light shots, and the AI features actually feel useful instead of gimmicky.
The s-pen is really awesome. I still need to learn everything that the pen can do because it does a lot. I especially like that I can write directly on my calender widget and I can take notes fast like pen and paper.
If you want a phone that can pretty much do everything, the Galaxy S25 Ultra delivers. I recommend it to everyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has great features
on May 26, 2026
Posted by: Rubberzofff
[This review was collected as part of a promotion.] Galaxy A/I is great. And this phone Galaxy s25 ultra is the supreme quality I expected out of a phone that costs more than most ppls cars.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra one of the best ever
on May 26, 2026
Posted by: BoatCaptDan
[This review was collected as part of a promotion.] What a incredible phone. I purchased this daily for business and 2 features. First, the stylist and being able to sign contracts on the screen. This has been incredibly helpful for my business, and streamlining this process as well as looking professional. Next is the camera. After looking at other products, I decided on the s25 ultra for the cameras. With what I do I take many pictures for my clients. The camera has been incredible for this and i'm very, very happy. Like most phones, you learn other features, as you go along as well. The new A.I. features on this is becoming a game changer. No one's still learning what I can.I can't do with it.I found that to be a great help already.
This phone overall is a 4.8 only because I could use more battery time but with all I do and using the phone I understand. Looking forward to when I upgrade again and the battery life on a newer model and great new features let samsung gives.
I've been a samsung customer for many years now.And I believe i'm on my fifth generation phone. I believe the technology and products from samsung, our superior to anything out there. I'm very happy with being a Samsung customer and even on a tablet as well. I also like the features of my phone being able to link it to my computer.So as when i'm working on that, I can answer text messages without having to grab my phone. Just so many things, it's a help streamline an increased productivity for me.
This phone overall is a 4.8 only because I could use more battery time but with all I do and using the phone I understand. Looking forward to when I upgrade again and the battery life on a newer model and great new features let samsung gives.
I've been a samsung customer for many years now.And I believe i'm on my fifth generation phone. I believe the technology and products from samsung, our superior to anything out there. I'm very happy with being a Samsung customer and even on a tablet as well. I also like the features of my phone being able to link it to my computer.So as when i'm working on that, I can answer text messages without having to grab my phone. Just so many things, it's a help streamline an increased productivity for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on May 26, 2026
Posted by: Kkris13
[This review was collected as part of a promotion.] I borrowed my boyfriend's phone is a Galaxy 25 Ultra and I definitely want to buy a phone in that series. It's very easy to use, typing is easy, and processing is super fast!! Pictures & video come out Great. When it is time to upgrade my phone i will buy the Galaxy series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good product, packed with features
on May 26, 2026
Posted by: Jls1254
[This review was collected as part of a promotion.] Great stable phoneoaded with features. More than most people would use. AI is usefull at times, neusance at other times. It would be nice to be able to turn it off or EASILY limit it's involvement in your use. I feel the AI is over used abused for marketing and advertisement. Over priced like most samsung products.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Smartphone That’s Low-Key Replacing Me
on May 26, 2026
Posted by: CaptainMoroni
[This review was collected as part of a promotion.] I bought the Samsung Galaxy S25 Ultra for a phone. What I got was a pocket-sized overachiever that’s clearly planning to replace me.
Galaxy AI is the headline act—and it just keeps getting better. It rewrites my messages so I sound like I’ve processed my emotions, fixes photos like evidence is being professionally handled, and translates conversations so smoothly I’m one update away from thinking I’m cultured.
Performance is borderline disrespectful. Apps open instantly, multitasking is flawless, and it handles everything like it’s bored of being faster than literally everything else I own. If there’s a ceiling, this thing already installed recessed lighting in it.
The display is absurd—bright, razor sharp, and smoother than my best excuses. The camera? Criminal. The zoom should probably require a permit, and the detail makes reality look under-edited.
Battery lasts all day, easy. My charger has gone from a daily necessity to an occasional acquaintance.
Downside? It’s huge. Like “do I carry this or does it carry me?” huge. Also, it’s starting to feel like Galaxy AI is improving faster than I am, which is…concerning.
Five stars. Not just a smartphone—this is a subtle threat to my relevance.
Galaxy AI is the headline act—and it just keeps getting better. It rewrites my messages so I sound like I’ve processed my emotions, fixes photos like evidence is being professionally handled, and translates conversations so smoothly I’m one update away from thinking I’m cultured.
Performance is borderline disrespectful. Apps open instantly, multitasking is flawless, and it handles everything like it’s bored of being faster than literally everything else I own. If there’s a ceiling, this thing already installed recessed lighting in it.
The display is absurd—bright, razor sharp, and smoother than my best excuses. The camera? Criminal. The zoom should probably require a permit, and the detail makes reality look under-edited.
Battery lasts all day, easy. My charger has gone from a daily necessity to an occasional acquaintance.
Downside? It’s huge. Like “do I carry this or does it carry me?” huge. Also, it’s starting to feel like Galaxy AI is improving faster than I am, which is…concerning.
Five stars. Not just a smartphone—this is a subtle threat to my relevance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Definitely didn't worth to upgrade
on May 26, 2026
Posted by: TalkingFrog
[This review was collected as part of a promotion.] I’ve used every Ultra model from the S22 Ultra, S23 Ultra, S24 Ultra, and now the S25 Ultra — and honestly, this is the first one that genuinely disappointed me.
The phone itself is fast and premium, but the camera experience feels worse than previous generations in real everyday use. Photos often look overly processed, unnatural, and inconsistent. The zoom especially doesn’t feel as sharp or impressive as my older Ultras did. My S23 Ultra and even S22 Ultra gave me more natural-looking results more consistently.
I upgraded expecting Samsung to improve what made the Ultra series special, especially the cameras, but instead it feels like they focused too much on AI processing and lost some of the detail and realism the older models had.
For the first time, upgrading to the newest Ultra didn’t feel exciting — it honestly felt like a step backward in some areas, especially camera quality.
What worries me most is that now I’m honestly scared to upgrade to the S26 Ultra in the future. I used to upgrade every year excited to see improvements, but after this experience, I’m no longer confident the next model will actually be better.
Value
2
Response from Samsung USBy R&R Team, June 2, 2026
Hi there TalkingFrog, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features to help you capture the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US