Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,305 Reviews)
Rating breakdown 28,305 reviews
5 Stars
24,275
4 Stars
3,146
3 Stars
542
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Great camera, great phone
on August 5, 2025
Posted by: ShopQq
[This review was collected as part of a promotion.] Love my galaxy phone. It's so much better than and phones and they're always asking me which phone do I have. I feel like Samsung is always one to two years ahead
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The camera is not as good as i though it would be
on August 5, 2025
Posted by: Rottweiler1
[This review was collected as part of a promotion.] This new Samsung disappointed me, as it hasn't lived up to my expectations. It was advertised to have speed and a superior builtin camera but it has disappointed me a bit. The camera quality is average at best, failing to deliver sharp, high-definition photos. Moreover, the persistent freezing issue brings further annoyance. It's frustrating to expect a seamless user experience and get interrupted frequently. The device falls short in delivering its promises.
Value
3
Response from Samsung USBy R&R Team, August 7, 2025
Hi Rottweiler1, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations in functionality. We have provided links to resources to help you with the camera of your device, adjusting the refresh rate, and maximizing the speed of your device. We have also shared links to the Samsung Support Team and your warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
This product is above and beyond all capabilities
on August 5, 2025
Posted by: NurseWithPassion
[This review was collected as part of a promotion.] I love galaxy AI! It does everything and has wonderful research capabilities. It does everything I need it to do. I use my phone for work, travel, leisure, streaming and gaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, never slows down and the notes u
on August 5, 2025
Posted by: Jbthedude
[This review was collected as part of a promotion.] AI, it's a great feature.
The stylist with adults on my screen. It's perfect for any kind of notes.
The device storage it is insane
The stylist with adults on my screen. It's perfect for any kind of notes.
The device storage it is insane
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
awesome device
on August 5, 2025
Posted by: shleish71
[This review was collected as part of a promotion.] Once again Samsung delivered with the S25 Ultra! Absolutely love the device and the ease of moving everything from my old device to this new on.
I love the Galaxy AI feature of the device and how it will proof and format emails, notes, or whatever you want. I myself have just only scratched the surface of the AI feature but i love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 Ultra is all I could ask for in a phone!
on August 5, 2025
Posted by: Callmyname
[This review was collected as part of a promotion.] From the moment I picked it up, I knew this phone was something special. The design is absolutely stunning, and the vibrant, crystal-clear screen makes everything a joy to look at. The camera system is simply incredible; I can capture professional-quality photos and videos effortlessly, whether I'm taking a picture of a landscape or a close-up in low light. The battery lasts all day, and the performance is so fast and smooth, I've never experienced a single moment of lag.
But what truly elevates the S25 Ultra is the Galaxy AI. It feels like having a personal assistant built right into the phone. I love using Circle to Search to instantly find information on my screen, and the Live Translate feature is a game-changer for communicating with people in other languages. The AI photo editing tools let me fix up my pictures in seconds, making them look perfect every time.
This phone doesn't just meet my expectations; it exceeds them. It's a powerful, intelligent device that genuinely makes my life easier and more fun.
But what truly elevates the S25 Ultra is the Galaxy AI. It feels like having a personal assistant built right into the phone. I love using Circle to Search to instantly find information on my screen, and the Live Translate feature is a game-changer for communicating with people in other languages. The AI photo editing tools let me fix up my pictures in seconds, making them look perfect every time.
This phone doesn't just meet my expectations; it exceeds them. It's a powerful, intelligent device that genuinely makes my life easier and more fun.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product, great functional screen, excell
on August 5, 2025
Posted by: Peluchito69
[This review was collected as part of a promotion.] Excellent function on my phone, I highly recommend it. It responds as soon as you need it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Shocked by the features!
on August 5, 2025
Posted by: ShiyumKi
[This review was collected as part of a promotion.] I've been using the S25 Ultra for a couple of months now, and it still surprises me with how easy it is to work with. If I'm looking to entertain myself, the wide feel of the screen is perfect for watching movies. If I need to write down something quick, easy. I have the S-Pen! The feature where a screen to write on pops up when you take out your pen comes in clutch every time.
Besides the pen, the battery life is astonishing. I do everything on my phone. It lasts me more than a day even if I use it for hours. The battery protection and power saving mode are my best friends at this point. Since I depend on my phone, I feel the need to make it look a part of me. Which brings me to personalization and customization.
One major point: I was shocked to find out the widget customization is more limited than my last phone (S20+). Yes, we now have more shape options. It's just that the transparency only has 3 levels. It doesn't bother me much but it would be nice to have more than that. What I did like was the wallpaper and calendar features. The wallpaper options is so fun to have. Writing on my calendar is just as fun. It feels like I'm on paper!
Lastly, game performance. Biggest thing is how less my phone overheats. I play a game that used to cook my hands for just opening the game on my last phone. However, this phone handles it like a boss. And I'm able to play the game on higher graphics, which is amazing. The game booster handles most of my problems as always.
Great phone!
Value
4
Written by a customer while visiting Samsung US