Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,305 Reviews)
Rating breakdown 28,305 reviews
5 Stars
24,275
4 Stars
3,146
3 Stars
542
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Overall great product, runs smooth, great camera
on August 5, 2025
Posted by: TwinsdadOhio
[This review was collected as part of a promotion.] Galaxi AI works great with assisting in every day tasks, with photos and making movies, everything is above expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast phone
on August 5, 2025
Posted by: Thedas
[This review was collected as part of a promotion.] The phone is fast and snappy. Switching between apps is even faster in this model of the phone than the previous s24 model.
I can have many apps open and switch to an older opened app without it needing to reload.
The stylus is very easy to acess and customize in the settings.
Galaxy AI is integrated with many different customization options on the phone from messages to standard browsing.
Very happy with my new phone
I can have many apps open and switch to an older opened app without it needing to reload.
The stylus is very easy to acess and customize in the settings.
Galaxy AI is integrated with many different customization options on the phone from messages to standard browsing.
Very happy with my new phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S24 Better than S25?
on August 5, 2025
Posted by: Emmybugg
[This review was collected as part of a promotion.] Galaxy AI didn't seem to exist much on the s24 but otherwise, that and storage are the biggest differences. Nothing too special or crazy about the s25. I've only used the little pen maybe twice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 5, 2025
Posted by: TazMan
[This review was collected as part of a promotion.] I have the galaxy s25 ultra. It is a great phone. The battery life is amazing, I can go at least 2 days without having to charge it. Haven't tried any longer. The sound quality is better then my last phone, the s22 ultra, pictures are better also. I like some of the new features on it also. Camera is great. I like to take night shots of the moon and planets, and ot takes great pictures of all of that. I do wish you could still use a card for backup in it. Miss those days. But I have recommended this phone to alot of people and some of them have gotten them. I think it's a great phone and would recommend it to everyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone yet!
on August 5, 2025
Posted by: Blueprint
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is simply amazing. The display is simply beautiful, and the camera is on a whole other level—it makes every photo look professional. But the real game-changer is Galaxy AI. It's not just a cool feature; it's an incredibly useful assistant that truly understands how I work and helps me get things done faster. It's the perfect blend of style, power, and smarts, and I couldn't be happier with my choice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great option
on August 5, 2025
Posted by: Winwin
[This review was collected as part of a promotion.] This phone presents a vast amount of options to innovate and help users to get to do there daily tasks. Nevertheless, it is a great device to be used in streaming and gaming with such a beautiful graphics and clear sound.
It is really a good and smart purchase to do! No regrets at all.
It is really a good and smart purchase to do! No regrets at all.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty nice, but could improve
on August 5, 2025
Posted by: Brittynikko
[This review was collected as part of a promotion.] I haven't used galaxy AI much, so I can't say whether that is much of an improvement. I had the s22 ultra, and the s25 ultra does seem faster. It still has the issue of heating up, but I haven't had it shut down any apps when it does. I live the pen. It just makes playing games so much easier. It also makes signing documents easier.
It was super easy to transfer everything from one phone to the other. The camera also seems amazing.
It was super easy to transfer everything from one phone to the other. The camera also seems amazing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Had samsung since the s3. First time disappointed.
on August 5, 2025
Posted by: Cbuck700
[This review was collected as part of a promotion.] I jave been a loyal samsung customer since I bought my first samsung s3 phone. Ive bought samsung tvs (currently have 3), washers, dryers, ear buds, watches. Ive had the s3, the note 5 and 10, the s21, and s22 ultra. But this s25 ultra is horrible. The flat screen makes it hard to get to the edge with a case on it. It is no where near as bright as the s22,23,24 models. It constantly freezes even if I keep only 1 or 2 apps running at once. And even completely crashes randomly turning itself off and back on without any warning. The battery life is terrible and if it runs out completely it takes to long to build enough charge before ot will allow you to turn it back on. The "Galaxy AI" wants to answer even the simplest of questions by making you read through an article to find the answer. I find the google assistant to be way more helpful. The camera is the only part of this phone that lives up to the samsung name in my opinion. I paid way to much for this phone to be left feeling like I ended up with a non flagship phone best case scenario.
Value
1
Response from Samsung USBy R&R Team, August 7, 2025
Hello there Cbuck700, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not aligning to your expectations. We have provided links to a few resources to help you with the speed, freezing, and occasional crashing you mention experiencing. We have also provided links to resources to help you maximize the battery life of your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if these matters continue with your device. Thank you for being a loyal Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US