Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
This phone is awesome
on June 5, 2026
Posted by: Mike3sounds
[This review was collected as part of a promotion.] Galaxy AI is so much phone on my s25 ultra. The phone is so cool and so easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I do not like AI
on June 5, 2026
Posted by: tman19901
[This review was collected as part of a promotion.] I do not like AI. I prefer not to use it most of the time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall Great
on June 5, 2026
Posted by: Mohammed
[This review was collected as part of a promotion.] One thing i didn't like was , you guys did remove the Bluetooth support from S pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love this phone great storage space, pictures.
on June 5, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] My galaxy A1 is incredible. My samsung galaxy s25 ultra cwll phone offers an exceptional camera for capturing your favorite moments. It provides ample storage to keep all your precious memories and applications. The advanced gaming structure ensures a smooth and immersive experience for your entertainment. You can effortlessly enjoy your favorite music and videos on the go. Video recording capabilities are also quite impressive, allowing for high-quality footage.
Value
3
Response from Samsung USBy R&R Team, June 8, 2026
Hi there Adrianejohnson919, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the usage and capabilities of your device. We have provided links to resources to help you further explore the capabilities of your device, best adjust the settings to your preferences, and answer any questions you may have for the best possible experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This unit has unbelievable features that I love us
on June 5, 2026
Posted by: Bestphoneever
[This review was collected as part of a promotion.] This is the best electronic device I have ever used before for anything I do on this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Hate this phone
on June 5, 2026
Posted by: Daphnijo
[This review was collected as part of a promotion.] This phone sucks always freezes and logs me out of things .
Value
3
Response from Samsung USBy R&R Team, June 8, 2026
Hey Daphnijo, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We absolutely understand how important the uninterrupted usage of your device is to you every day. We have provided a link to an article to help you troubleshoot the freezing you mention experiencing at your convenience. We have also shared a link to an article to help you troubleshoot apps not operating as intended. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The overall experience of the phone has been..
on June 5, 2026
Posted by: Lionblaze
[This review was collected as part of a promotion.] The overall experience of the phone has been amazing! I mainly use it for streaming shows and social media, but the battery will last me all day. And if there is ever anything im not sure about or want to find online I can use the Galaxy Ai feature to help me search for it. Which I recently used to find out a type of snake in my yard. Overall, this has been my favorite phone so far!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Robust phone
on June 5, 2026
Posted by: Samsunguser
[This review was collected as part of a promotion.] I dropped this device many times like 10 times at least. Slipping from my hand and fro my table. It survived all the drop so far
Value
5
Written by a customer while visiting Samsung US