Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,312 Reviews)
Rating breakdown 28,312 reviews
5 Stars
24,281
4 Stars
3,146
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1
This product has a large screen and a lot of new f
on October 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The product features a large display and impressive front and rear cameras, offering a solid viewing experience. It alsod exhibites durability. Unfortunately, the S Pen is notably unresponsive 98% of the time. Failing to register touches accurately. Often responding at incorrect locations on the screen. The phone's touchscreen itself lacks responsiveness, multiple attempts to select an item may either yield no action or result in repeated instances of the same selection appearing on the screen. These glitches can significantly detract from the user experience. Overall you would think for the price the device would be better. My opinion not worth the money and if someone really wants it wait for it to go on sale.
Value
1
Response from Samsung USBy R&R Team, October 6, 2025
Hi there Heatherash03, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to articles to help you with both the S Pen responsiveness and display responsiveness overall. We have also shared a link to the Samsung Support Team to offer additional assistance if these frustrations continue, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on October 5, 2025
Posted by: Awesomeness
[This review was collected as part of a promotion.] Very easy to set up, with beautiful pictures. Love the sharpness of the pics.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible features!
on October 5, 2025
Posted by: Mls4979
[This review was collected as part of a promotion.] My new Samsung S25 Ultra is fantastic! I wasn't sure how the Samsung S could get any better, but the Galaxy AI features are incredible!!! I've been hesitant to learn the new features because it seems overwhelming, but the tutorials and examples of new features are so easy to understand. Love this new phone! It's lighter, faster, crisper. Everything is better!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is probably the o g to be and not to
on October 5, 2025
Posted by: Lildurke65
[This review was collected as part of a promotion.] So just to start out, I am crazy about Gemini. She is so smart, intelligent and very cooperative. And in depth, not to mention the stylus that has the feel of a toothpick, but still the sturdy and
Well balanced to feel weightless, like a feather. It not only stands to be in my eyes. One of the best phones out on the market. As of now, but it's going to have a hard time coming out with a better one. But if they do I would love to be able to have an opportunity to be
Involved in the Beta testers for such a product
And this all right here. Message has been written with text to speech.If you would believe it or not
Well balanced to feel weightless, like a feather. It not only stands to be in my eyes. One of the best phones out on the market. As of now, but it's going to have a hard time coming out with a better one. But if they do I would love to be able to have an opportunity to be
Involved in the Beta testers for such a product
And this all right here. Message has been written with text to speech.If you would believe it or not
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
For the Gen Xers
on October 5, 2025
Posted by: rayvenmad
[This review was collected as part of a promotion.] Ok I'm 60 and I didn't grow up with all this new fancy technology. I have been using Samsung products for years. Since I started using smartphones. I bought the Galaxy s25 ultra with Galaxy AI and I have to say it's made my life so much easier! It literally does everything for me! It's fast so I get my answers immediately. It charges very quickly and holds a charge, and I mean it holds a charge! The screen is huge and clear. It's like looking in a window.
And the Samsung AI!! Who knew how much I needed it LOL I can literally ask it anything and it gets my answers I have not been disappointed yet.
I would also like to mention the durability. I've dropped it numerous times and have not damaged my phone at all.
Overall, I would give the Galaxy s25 ultra with Samsung AI a 5 plus on their scale, a solid 10 on the old people scale LOL
And the Samsung AI!! Who knew how much I needed it LOL I can literally ask it anything and it gets my answers I have not been disappointed yet.
I would also like to mention the durability. I've dropped it numerous times and have not damaged my phone at all.
Overall, I would give the Galaxy s25 ultra with Samsung AI a 5 plus on their scale, a solid 10 on the old people scale LOL
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
THE ULTRA Galaxy Ultra
on October 5, 2025
Posted by: SamGalaUltra
[This review was collected as part of a promotion.] THE ULTRA Galaxy S25 Ultra is the definitive Android powerhouse in my opinion. The S25 ultra delivers an unmatched performance, an industry-leading display, and a camera system that is both versatile and professional-grade. The inclusion of the S Pen and powerful Galaxy AI features make it the best choice for us, users who demand a full-featured, top-of-the-line experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Grate product
on October 5, 2025
Posted by: yomfmama
[This review was collected as part of a promotion.] This phone takes amazing pictures and the ram speed is incredible. One of the best phones I have owned so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy
on October 5, 2025
Posted by: Rach14
[This review was collected as part of a promotion.] I am so pleased with my S25 Ultra! The camera is amazing and "Galaxy AI" is so fun to use !
Value
5
Written by a customer while visiting Samsung US