Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,949 Reviews)
Rating breakdown 27,949 reviews
5 Stars
23,966
4 Stars
3,107
3 Stars
535
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
I love this phone!
on November 8, 2025
Posted by: nurselindalindalinda369
[This review was collected as part of a promotion.] I love this phone! My s25 ultra takes better pictures than my 23 dead. I have the best picture of the harvest Moon I was so surprised at it took a picture like that. The Galaxy AI is so much better and being a nurse, I use my phone a lot to look medical things up. And the AI has been pretty right on! I like that it provides links to its references. I'm really happy with the phone. It's good at blocking things out that I don't want the apps for the most part work right unless you know they have their own glitches. I have a Samsung watch (which I need to get a new one), I have a Samsung curved TV I have a Samsung monitor downstairs, Galaxy earbuds pro 3 & pro 2, so I'm pretty much a Samsung girl. I also have a Samsung Chromebook. SO, love it, love it, love it! If you want to know more about it I could go on...I'm so glad that I have this upgrade from the 23 Ultra, I've pretty much for the last 15 years. compared to another brand of phone, who I shall not name, that operates its own system. My S25 Ultra an excellent adjunct to my life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Forced auto updates suck.
on November 8, 2025
Posted by: Dumdum
[This review was collected as part of a promotion.] You geniuses need to figure out a way to give options on the updates I don't like my icons being changed all the time with an update. I'm about ready to go to a stupid phone.
Value
2
Response from Samsung USBy R&R Team, November 10, 2025
Hey Dumdum, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important it is to feel that you are in control of all aspects of your device, including the when the software gets updated. We have provided a link to the manual for your device to help you adjust the settings for your updates. We have also shared a link to the Samsung Support Team if you prefer assistance directly through chat. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The slickness, it makes you feel empowered, I can'
on November 8, 2025
Posted by: Chicostlouis
[This review was collected as part of a promotion.] The Ai is amazing, Im just diving into these apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest phone to date
on November 8, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This phone has changed my life. My everyday life. I use my phone for everything. The Ai use has changed my everyday life as well. I use the Galaxy Ai for texting and using my phone while driving and at work. I take pictures of food ingredients and it will tell me what meals I can prepare with them. This entire phone is very user friendly and smarter than I initially assumed. The quality of the cameras, both front and back are the best cameras I have ever used. The zoom is flat out amazing. The 45w charging is awesome, only taking about 30 minutes to completely charge my phone in well under an hour. (Like 35 min) The video quality of movies and YouTube are astounding and the in-house speakers are so good. There is actual bass you can hear clearly. I haven't even scratched the surface of all I can do and still have more exploring. One last thing, the alarm sounds are plenty, but the quality of the alarm sounds are the absolute best ever. Anywhere from poppy upbeat tunes to violin tunes to softer more subtle alarm tunes that I love to use, there is an itch to scratch for everyone. Love the integration with Google Ai services as well. I cannot wait for the new s26 ultra to be released so as to upgrade. I am now a samsung lifer! I can't go back. To the watch, the ring, the headphones, the TV, the phone, I need and want everything samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
REALLY NICE
on November 8, 2025
Posted by: Djsaintpatrick
[This review was collected as part of a promotion.] This phone is really sleek, nice screen, great camera. It is a perfect upgrade from my s21 ultra which still worked, but was getting a bit too old. I haven't messed too much with the Galaxy AI but it seems like it's helpful and after messing with some settings, isn't too intrusive. Love this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
When you're at the top, there's only one way to go
on November 8, 2025
Posted by: 11yearsSamsungCustomer
[This review was collected as part of a promotion.] Overall, it is a bit of a dissappointment from previous versions.
• The physical dimensions have diminished from sexy to boxy. It is very thick, heavy, and uninspiring.
• The AI feels bolted on over integrated, however, the photo editing AI is World - Class. Simply amazing.
• After many iterations taking photos, given the upgraded hardware, the quality of the resulting images appear no better than my S23 Ultra. Depth and focus are dissappointing.
• The screen brightness is superb and the resolution equally impressive. This is my first iteration of the Ultra with a flat screen and I miss the Edge style immensely.
• One UI8 is a tremendous let-down -- eliminating so many features and capabilities of prior versions like window transparency, window pinning, and the original DEX.
It seems as though Samsung set out to check as many boxes as possible forgetting the artistic astetic they originally created generations ago.
Value
2
Response from Samsung USBy R&R Team, November 10, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a bit of frustration as you adjust to the changes. This device has been designed to be thinner and lighter than previous generations for a more comfortable feel in your hand during prolonged usage. We have provided a link to the complete manual to assist you with the different features of Galaxy AI and helping you best align the settings for a more seamless experience with your phone, and features specifically like DeX. We have also shared a link to the Samsung Support Team to assist you further if you have questions, or want additional assistance with your phone through chat. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Nothing like Samsung galaxy!! O
on November 8, 2025
Posted by: Saqiib
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra has exceeded my expectations in every way. It combines cutting-edge technology with practical everyday usability, making it not just a smartphone but a true productivity and creativity companion.
Below are some key reason why I love Galaxy S25 Ultra.
- The integrated S Pen continues to be one of the standout features.
- I enjoy using it for quick notes, sketches, and precise edits—it feels natural and responsive.
- The seamless integration with apps makes multitasking smoother and more efficient.
- The AI-powered tools are a game-changer.
- From intelligent photo editing to smart suggestions in daily tasks, the AI feels intuitive and genuinely helpful.
- It enhances creativity, productivity, and even personalization, making the phone feel tailored to my needs.
- The battery life is outstanding.
- Even with heavy use—note-taking, AI features, streaming, and multitasking—the phone easily lasts through the day.
- Fast charging ensures I’m never slowed down, keeping me connected and productive.
- I enjoy using it for quick notes, sketches, and precise edits—it feels natural and responsive.
- The seamless integration with apps makes multitasking smoother and more efficient.
- The AI-powered tools are a game-changer.
- From intelligent photo editing to smart suggestions in daily tasks, the AI feels intuitive and genuinely helpful.
- It enhances creativity, productivity, and even personalization, making the phone feel tailored to my needs.
- The battery life is outstanding.
- Even with heavy use—note-taking, AI features, streaming, and multitasking—the phone easily lasts through the day.
- Fast charging ensures I’m never slowed down, keeping me connected and productive.
Value
5
Written by a customer while visiting Samsung US
Posted by: Alberto
from Tampa FL
Expertise:Expert
Verified Purchase:Yes
Really psyched with the 1TB it's so much storage it's great. This phone in particular also feels really fresh and updated and Ive had many Samsung phones. Really feels like the latest technology.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US