Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,947 Reviews)
Rating breakdown 27,947 reviews
5 Stars
23,965
4 Stars
3,106
3 Stars
535
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Makes life easy
on November 10, 2025
Posted by: AmtixsC4
[This review was collected as part of a promotion.] I love using my Samsung with the new AI feature to talk to people in different languages than I speak. Bridges gaps in life I didn't know were there. Makes watching shows without subtitles as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera of the whole phone
on November 10, 2025
Posted by: Patty82
[This review was collected as part of a promotion.] I think the Galaxy A25 older is the best phone. I'm on the market
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on November 10, 2025
Posted by: nvh0830
[This review was collected as part of a promotion.] Love this phone! ♥️ Love this phone! ♥️ Love this phone! ♥️ Love this phone! ♥️ Love this phone! ♥️ Love this phone! ♥️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product was okay
on November 10, 2025
Posted by: Shakatone
[This review was collected as part of a promotion.] I use it on the daily to chat video and music streaming
Value
3
Response from Samsung USBy R&R Team, November 11, 2025
Hi there Shakatone, we are grateful to you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are able to use your device every day for you video chatting and streaming. We have provided a link to the full manual for your device to help you with additional features that can enhance your experience with your device every day. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Stylus Fun! AI tools
on November 10, 2025
Posted by: Livvie444
[This review was collected as part of a promotion.] I like my galaxy s twenty five ultra, i'm sure i'm only using ten percent of what it can do. If ten percent of it is that great, I can only imagine what I'll find when I keep exploring. I love the big screen, excellent speakers, the stylus of course, is the reason I bought this phone. I will say, I wish the stylus didn't fall out as much as it does.I've had to replace it a couple times. I do, however, like that.It tells you the exact time the stylus fell out of your phone so you can backtrack, and hopefully find it which I have found it a time or two. I don't know if this is a phone issue, but I hope they can improve this speech to text.
I love the draw assist! It's so fun to use. I love seeing what the Ai comes up with to help me improve my picture or writing.
I'm really happy with this phone.My husband also has it and he loves it.
I love the draw assist! It's so fun to use. I love seeing what the Ai comes up with to help me improve my picture or writing.
I'm really happy with this phone.My husband also has it and he loves it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Really good, especially the cameras.
on November 10, 2025
Posted by: Ilovecheese
[This review was collected as part of a promotion.] Best phone I've ever had, everything about it is really great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone.
on November 10, 2025
Posted by: Chris123456
[This review was collected as part of a promotion.] Always freezes. Constantly having to reset it. Iphones are better
Value
1
Response from Samsung USBy R&R Team, November 11, 2025
Hi there Chris123456, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you troubleshoot this experience. We have provided links to articles to help you adjust the refresh rate, and resolve the freezing you mention experiencing. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on November 10, 2025
Posted by: KENTJ168
[This review was collected as part of a promotion.] I always used samsung phone but this phone is better than other , it does has a great camera and the LCD was unbelievable..
Value
5
Written by a customer while visiting Samsung US