Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,720 Reviews)
Rating breakdown 27,720 reviews
5 Stars
23,817
4 Stars
3,077
3 Stars
519
2 Stars
147
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1
Screen issues
on November 9, 2025
Posted by: Redd
Display does not stay on long enough. Have selected the maximum time and the phone still shuts off at variable times. It was difficult to even type this message without it shutting off twice.
Response from Samsung USBy R&R Team, November 10, 2025
Hey Redd, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. They can work with you directly to assist you at your convenience in resolving this matter. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: crooner
Verified Purchase:Yes
Upgrade from S21 ultra. Everything is better. You can run it wide open or dumb it down by turning off various AI components. Fairly steep learning curve with all the bells and whistles. Have been a Samsung customer since the Moment slider phone and have never been disappointed. Average 7 hours SOT with approximately 25% battery remaining. Be sure to get Good Lock and Camera Assistant to help with customizations.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Not sure yet.
on November 9, 2025
Posted by: Vuvvie56
[This review was collected as part of a promotion.] Galaxi ai is the next big jump in electronics. I'm using it more and more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Speakers and audio tone
on November 9, 2025
Posted by: Slowburn
[This review was collected as part of a promotion.] OK my name is Kaleb hudson since I was 12 years old I always trusted and used Samsung because of all the features it has to amke ot easy to use i love it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I can't live without this phone
on November 9, 2025
Posted by: Raytech
[This review was collected as part of a promotion.] I've always been a big fan of apples, but since I got my first galaxy device s22 ultra, I've stuck with it. I've got my galaxy phone every year! This phone is definitely a refinement of s24ultra but it looks better with the flat edge design. The display is gorgeous and the UI is absolutely top of the class. With the galaxy AI integrated in this device, you can literally do anything with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on November 8, 2025
Posted by: Sunny123
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a definitive hardware masterpiece, featuring a refined design, elite performance, and the best display on the market. The core upgrade for this generation is Galaxy AI, which is now deeply integrated into the operating system to act as a powerful layer of assistance. Features like Circle to Search and Live Translate are genuine, immediate productivity boosters that you will quickly rely on every day. While highly impressive, generative AI tools like photo editing are still imperfect, occasionally leaving visible artifacts on complex image manipulations. Ultimately, the S25 Ultra is a polished, top-tier flagship, where the practical AI suite makes an already premium device significantly smarter and more essential.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra is an excellent phone.
on November 8, 2025
Posted by: Changotote
[This review was collected as part of a promotion.] I went from the Galaxy S23 Ultra to the 25 Ultra and immediately noticed the size and weight difference. This is due to the larger battery witch in my experience runs almost two days without a charge. The quick charge is an amazing feature, when using a compatible fast charger.
Using this phone for photos and editing them with AI is like magic. It's easier than ever to add or delete images, as well as fix lighting, tone, and framing with generative edits.
The AI assistant is super easy to access. Just press the side button and ask a question. The assistant replies quickly in a natural voice.
I enjoy playing games on this phone, as it has no discernible lag and amazing stereo audio.
Overall the phone is sturdy as a rock. I've dropped it a few times and it has survived unscathed.
I was very disappointed with the stylus however. Having used the S23 Ultra's sleek metal stylus with Bluetooth, this phone's stylus seems like a cheap knock-off. No Bluetooth, and made of plastic. For a premium, top-of-the-line device, this seems like a big misstep.
All that being said, I'm very happy with this phone for my day to day use, as I take tons of pictures and play games on it almost exclusively.
I would definitely recommend this phone to anyone that wants a solid phone with top notch camera and seamless AI assistance.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is laughable. A full charge at 7 AM
on November 8, 2025
Posted by: S25ultrafreezePenLemon
[This review was collected as part of a promotion.] Battery life is laughable.
A full charge at 7 AM drops to 15% by early afternoon with light use: email, Slack, browsing, no gaming. I’ve disabled 5G, killed background apps, turned off always-on display, capped refresh rate at 60 Hz—nothing works. It drains faster than my three-year-old S21 Ultra on its last legs. Even overnight idle drains 12-15%. Embarrassing for a 5,000 mAh battery and “ultra-efficient” Snapdragon 8 Elite.
Freezing is constant.
Multiple times daily the phone locks up for 10-30 seconds. Open the camera? Freeze. Switch apps? Freeze. Type a message? Freeze. Everything I tried to do during the hang suddenly floods in at once. I’ve factory reset twice, cleared cache partition, booted in safe mode—same garbage every time.
The S Pen is useless.
Tap one spot, it registers two inches away. Drawing straight lines is impossible; the cursor jumps like it’s drunk. Air gestures fail half the time. My 2019 Note 10+ had a far more accurate pen. Samsung clearly broke something here.
Touch response is broken.
I have to jab the screen 4-5 times for a single tap to register. Scrolling stutters, swiping lags, typing is infuriating—letters either don’t appear or double-type. I removed the screen protector, cleaned the display, recalibrated touch sensitivity—zero improvement. It’s not my fingers; every other phone in the house works fine.
Performance is slower than last-gen.
Apps take forever to open, multitasking hiccups, even the home animation stutters. This thing has 16 GB o
A full charge at 7 AM drops to 15% by early afternoon with light use: email, Slack, browsing, no gaming. I’ve disabled 5G, killed background apps, turned off always-on display, capped refresh rate at 60 Hz—nothing works. It drains faster than my three-year-old S21 Ultra on its last legs. Even overnight idle drains 12-15%. Embarrassing for a 5,000 mAh battery and “ultra-efficient” Snapdragon 8 Elite.
Freezing is constant.
Multiple times daily the phone locks up for 10-30 seconds. Open the camera? Freeze. Switch apps? Freeze. Type a message? Freeze. Everything I tried to do during the hang suddenly floods in at once. I’ve factory reset twice, cleared cache partition, booted in safe mode—same garbage every time.
The S Pen is useless.
Tap one spot, it registers two inches away. Drawing straight lines is impossible; the cursor jumps like it’s drunk. Air gestures fail half the time. My 2019 Note 10+ had a far more accurate pen. Samsung clearly broke something here.
Touch response is broken.
I have to jab the screen 4-5 times for a single tap to register. Scrolling stutters, swiping lags, typing is infuriating—letters either don’t appear or double-type. I removed the screen protector, cleaned the display, recalibrated touch sensitivity—zero improvement. It’s not my fingers; every other phone in the house works fine.
Performance is slower than last-gen.
Apps take forever to open, multitasking hiccups, even the home animation stutters. This thing has 16 GB o
Value
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and we would love nothing more than to assist you with your frustrations. We have provided links to help you maximize the battery life, if the intelligent battery is not making the necessary adjustments to the consumption automaticalllly as intended. We have also shared links to help you maximize the speed, display responsiveness, and freezing you mention experiencing. We have provided a link to an article to help you with the redesigned features of the S Pen and usage with your device. We have lastly, shared a link to the Samsung Support Team to offer additional assistance and options for resolution if your frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US