Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,196 Reviews)
Rating breakdown 23,196 reviews
5 Stars
19,894
4 Stars
2,546
3 Stars
449
2 Stars
139
1 Star
168
86%of customers recommend this product.
(
1,128 out of
1,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Amazing battery life, super comfortable
on March 17, 2025
Posted by: MILIVOJ
[This review was collected as part of a promotion.] I upgrade from the s23 ultra to the s25, I was expecting less improvement to be honest but I got a grateful surprise, as always samsung never disappoints, the screen of the s25 ultra is amazing as well the battery life, over all cameras are great and with the AI feature is incredible, no lag good storage, definitely I'll recommend samsung products to be used, easy to handle good quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is worth if it is purchased as a new phone
on March 17, 2025
Posted by: Gremlin256
[This review was collected as part of a promotion.] Phone is very responsive, fast and smooth when browsing through apps. Love the Audio is awesome and crisp compared to it's predecessor. Phone volume is set to low and one can hear the notification it ringtone on the other room.
Display is beautiful as the pictures are crisp and colors are vibrant. Watching Netflix or YouTube is beautiful as the colors are popping.
Camera snaps quicker than the 24 Ultra but the camera could be better than the 24 Ultra, but way better than the 23 series.
One drawback, wish Samsung gave the choice of using plain Android or One UI.
The body of the phone is easier to grip compared to the 24U.
Love the AI features like the Audio Eraser as I can erase my kids voice when they talk by mistake in a video.
Also use Draw Assist to help me create profile pictures for Microsoft Teams
Use Photo Ambient on Lock Screen to show me when it is raining for example.
Display is beautiful as the pictures are crisp and colors are vibrant. Watching Netflix or YouTube is beautiful as the colors are popping.
Camera snaps quicker than the 24 Ultra but the camera could be better than the 24 Ultra, but way better than the 23 series.
One drawback, wish Samsung gave the choice of using plain Android or One UI.
The body of the phone is easier to grip compared to the 24U.
Love the AI features like the Audio Eraser as I can erase my kids voice when they talk by mistake in a video.
Also use Draw Assist to help me create profile pictures for Microsoft Teams
Use Photo Ambient on Lock Screen to show me when it is raining for example.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Worth the upgrade coming from a s23 ultra
on March 17, 2025
Posted by: FORRESTDOG
[This review was collected as part of a promotion.] The new rounded edges make it easier to hold in your hand. The display is crisp. Snappy response time and amazing battery life.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever!!
on March 17, 2025
Posted by: Asheli
[This review was collected as part of a promotion.] This phone is amazing . I gave my s22 in exchange for the ultra best decision ever. I love that it is very versatile. You can use a stylus or the normal way . In love with this jewel!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but ....
on March 17, 2025
Posted by: PapaD25
[This review was collected as part of a promotion.] To be totally honest I started out back in the original Galaxy Note days and have had almost every upgrade every year since. A couple of years ago there was a issue with the screen going dark even if you're looking at it. That same glitch is still a curry through this s25 series. Even though all of the settings have been changed to keep the phone screen turned on for up to 10 minutes it will go dark and you must touch it. Phone calls messaging etc to bring it back. You would think after all of these years they would have addressed such a minimal naggy issue.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new design.
on March 17, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] New design feels great in the hand and pocket. Great ui and amazing screen resolution and battery life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A wrong decision
on March 17, 2025
Posted by: SamSungLover1
[This review was collected as part of a promotion.] The phone is okay for someone who hasn't upgraded in a while. The phone is packed with features that, if someone knows how to use, they should be all set. However, there are many things I value that I wish the phone had. Firstly, I would love to have an S Pen with Bluetooth; I think this was one of the features I used most in my past Samsung phones. Additionally, I wish this phone had a built-in guest mode and the video player app, which it still has. Moreover, one of the most frustrating things is that when using the AI corrector with proper English or Spanish, it keeps saying that the text contains inappropriate words. Overall, the phone is a good 2.5 or 3 out of 5.
Value
3
Response from Samsung USBy R&R Team, March 19, 2025
Hi there Samsunglover1, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to some of your favorite features can cause frustration as you adjust your usage. We have provided a link to an article to help you with the redesigned features of your S Pen. We have also provided a link to the full device manual to help you with the hand gestures and voice commands you can now use for controls with your phone. We have lastly provided a link to the Samsung Support Team to help offer assistance with the matter you mention with the Galaxy AI features. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It takes amazing photos
on March 17, 2025
Posted by: Futurebuyers
[This review was collected as part of a promotion.] Ai is amazing and the video and audio is crisp and clear.
Value
5
Written by a customer while visiting Samsung US