Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,314 Reviews)
Open Ratings Snapshot
Rating breakdown 27,314 reviews
5 Stars
23,413
4 Stars
3,030
3 Stars
532
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
All In One Device w/limitless capabilities
on November 24, 2025
Posted by: ssausto2000
[This review was collected as part of a promotion.] In late August 2025 after researching all aspects specs features and most anticipated wireless Bluetooth electronic Smart phone mobile devices I educated and dedicated myself my creative artisty for social media content creators as an nano influencer I tracked, documented, catagorized and created an overwhelming spreadsheet with facts, new release is AI analytics communication data it technology driven computer science AI smart assist workspace career business developer community all equipped with unlimited hard intelligent brain power genius coding is AI powered in home personal family and work as a business developer with future ingredients of unlimited precision power performance for all the essentials of all essential and future generations ahead of our time capabilities productivity social media communication multiple media apps of unimaginable captivating individuals need for learning these educational products performance points as essentials needs to facilitate the experience to learn all these educational intelligent adaptive technology assisting our growth requirements for work home life personal and family productivity communication it technology is in wireless Bluetooth electronic technologies devices to gain future capitalism for all of our needs while teaching these products educational information technology computer it technology operation systems in all devices released in our presence today. I gained intelligence now experienced fast as virtual pro creator.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 25, 2025
Hey Ssausto2000, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how amazed you have been with the capabilities of your device, and that you are having such a superior experience with your device every day. We hope you'll reach out to us in the future if you ever have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy
on November 24, 2025
Posted by: K C
from Nyc
Expertise:Expert
Verified Purchase:Yes
It was a easy experience and exchange glad I caught the sale I've been waiting to get a 1tb
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great, better than expected, love the camera
on November 24, 2025
Posted by: MrEssnce
[This review was collected as part of a promotion.] Amazing, love the quality, camera, features and overall all great quality built
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi there MrEssnce, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the enhanced features, camera quality, and overall feel of your device in your hand. We have provided links to resources to help you discover additional features, align the settings to your usage, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great pho e
on November 24, 2025
Posted by: CarlosOcaranza
[This review was collected as part of a promotion.] Nice phone work grat i loved .......
Its really good.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi CarlosOcaranza, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the phone, and finding it so great every day. We have provided a link to the full manual for your device, and to the Samsung Support Team. These resources together can help you discover the full capabilities of your device, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone!
on November 24, 2025
Posted by: Earl
Verified Purchase:Yes
I'm still learning all the new features, but a couple of weeks in, I'm amazed at what this phone can do. So happy I upgraded.
Response from Samsung USBy R&R Team, November 25, 2025
Hi Earl, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you have been so initally pleased with the features and usage of your phone. We have provided a link to the full manual for your phone as a great companion to your exploration. We have also shared a link to the Samsung Support Team if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Dissatisfied with S pen features
on November 24, 2025
Posted by: Vicky
Expertise:Expert
Verified Purchase:Yes
I have loved the S25 Ultra, looks awesome AI experience. I loved the transformation of this series but when comparing with S23 ultra is more better in battery life and mobile usage.
I'm a little disappointed with removing the S Pen Bluetooth features, which was the coolest thing as a S Pen user.
But other than these, all the other features are incredible. Both have their own pros and cons, but I loved both.
Response from Samsung USBy R&R Team, November 25, 2025
Hi there Vicky, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you have loved the new design, lighter feel, and addition of Galaxy AI on your device. We have provided links to articles to help you maximize the battery life, and best use the redesigned features of your S Pen. We have also shared a link to the complete manual for your device to help you with hand gestures and voice commands you can use with your device as well. Lastly, we have shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So far amazing features, Samsung never fails!
on November 24, 2025
Posted by: Stacs1987
[This review was collected as part of a promotion.] Absolutely love the cameras on the Samsung devices. Zoom features are amazing! Only camera i use while on vacation.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi Stacs1987, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so hapy to hear how much you are loving the camera quality, and additional features of your new device, and feel it is the only device you need when travelling. We have provided links to resources to help you with additional features like Galaxy AI, best align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Overall this phone is the best phone so far ever!!
on November 24, 2025
Posted by: SirScubaSteve6989
[This review was collected as part of a promotion.] I believe the Galaxy AI integrated into this phone makes things so much more convenient, this allows the ability to have infinite knowledge at your fingertips. I use Galaxy AI daily from work to leisure, and I can answer any question within seconds or even school myself with any knowledge that I'm unaware of. Samsung has outdone itself this time with not only new hardware but new software to boot hands down you guys are leading the pack when it comes to technology in our daily lives got to say thank you so much for giving me such a great experience!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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