Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,087 Reviews)
Rating breakdown 27,087 reviews
5 Stars
23,264
4 Stars
3,002
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: K Hall
from Memphis TN
Expertise:Expert
Verified Purchase:Yes
I upgraded from the S20 Ultra. I love Samsung Products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ramsey
from Philadelphia, PA
Expertise:Intermediate
Verified Purchase:Yes
The body the S25 Ultra delivers on raw power and software polish, but in day-to-day use it often fails to deliver a full work-day on a single charge, even with moderate use. images occasionally come out washed out or show visible streaks under strong light, which undermines what should otherwise be a flagship-level camera.
Response from Samsung USBy R&R Team, December 3, 2025
Hey Ramsey, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day for a range of tasks, and needing the lasting battery life and camera quality. We have provided links to troubleshooting guides to assist you with both of these matters. We have also shared a link to the Samsung Support Team to assist you further if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra was the right choice!
on December 3, 2025
Posted by: TurgMcFinniken
[This review was collected as part of a promotion.] Recently upgraded my phone from an old s21 to the s25 Ultra. Boy was it a huge leap! I can't get over how great the camera looks. I typically don't use many AI features, but the Galaxy AI options when it comes to cleaning up photos, or animating the weather onto my lock screen photo are really cool.
The phone runs smooth, doesn't freeze up on apps like my old device. The s-pen is also very handy and feels surprisingly tough for it's size.
Overall very happy with my new phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing capabilities!
on December 3, 2025
Posted by: Mykidsmom
[This review was collected as part of a promotion.] I use my device for everything! Galaxy AI helps get it all done.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on December 3, 2025
Posted by: NefJker
[This review was collected as part of a promotion.] Phone has been great, quick, long lasting and helpful. Love the camera on this phone, low light picture look awesome on it. Battery has been great even on heavy use days for me I can usually make it home without worrying about it going dead. Galaxy AI has also been helpful as it can often help me find find products or information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Powerhouse Of A Phone
on December 3, 2025
Posted by: Riquelme187x
[This review was collected as part of a promotion.] What can I say about this phone that I'm sure hasn't been mentioned already. I made the switch from a Motorola 5G one Ace (a dinosaur). This S25 ultra smokes that phone in every category. I use this phone daily for tracking fitness, conversing with AI on multiple topics, setting dates and taking notes, vlogging with this amazing camera and shooting content for social media. The super fast charging 2.0 is a game changer. 20 min in a jam could get a sick amount of battery life and from 0 to 100 in under an hour. The screen is clear and bright and day time use is excellent. Solid build on the phone overall and the stylus is a nice touch and extremely responsive and accurate. Take care of the phone with a quality case and screen protector and it'll last a long time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really awesome phone. Fast and reliable.
on December 3, 2025
Posted by: Metechpro1988
[This review was collected as part of a promotion.] Have been a fan for Samsung phones more than 10 years. Started with Galaxy S5, did not miss any of them single series after that. Samsung beats everybody when it comes to make new phones with new technologies. I really do appreciate there for my updates pretty much every time. I like their security features on the phone too.
Used to be a big Gemini fan for AI now see the Galaxy AI is really awesome and very very friendly too. Almost took Gemini off using Galaxy AI. Pretty fast using Galaxy AI and gets my personalization data pretty quick. Thanks to Samsung for that .
Like their phone their technologies. Have three of them samsung tv at home. One of them is 8K neo q led and other two are 4k qled tv. Used Vizio TV before but with picture quality nobody come close to Samsung. Especially when it comes to use of their smart thing app. Really makes life so easy and convenient.
I really do appreciate Samsung for all this thinking about customer needs. Will be a big fan for Samsung.
Like their phone their technologies. Have three of them samsung tv at home. One of them is 8K neo q led and other two are 4k qled tv. Used Vizio TV before but with picture quality nobody come close to Samsung. Especially when it comes to use of their smart thing app. Really makes life so easy and convenient.
I really do appreciate Samsung for all this thinking about customer needs. Will be a big fan for Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Screen, More Powerful, Most Useful & S-Pen
on December 3, 2025
Posted by: SamsungSteve
[This review was collected as part of a promotion.] Samsung S-Series always has the best looking screen over any other phone and it doesn't stop there. The ultra is more than just a smartphone, it's truly the only pocket computer, no other phone can do what the S25 Ultra is capable of.
#1- The S-Pen allows me to fill out documents, take notes, edit with precision & more, anywhere I am.
#2- The A.I. features are more useful and not just a gimmick. Editing pictures, emails or summarizing web pages or documents. It's like having an assistant with me and truly saves me time throughout the day.
#3- Samsung One U.I. has improved so much over the years and imo, is the best operating system over every other phone.
It's so versatile & robust in features, that I'm sure if you try it, you'll be amazed at all it has to offer.
It's so versatile & robust in features, that I'm sure if you try it, you'll be amazed at all it has to offer.
#4- Overall, the S25 Ultra, is so customizable, that you can tailor it to be unique and work for you, the way you want it to work. It's great out of the box, but if you want to take the time, you can elevate what a smart phone is. No matter what business your in, try it and I'm 100% positive it will save you time and help you in more ways than any other phone.
Value
5
Written by a customer while visiting Samsung US