Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,378 Reviews)
Rating breakdown 20,378 reviews
5 Stars
17,486
4 Stars
2,211
3 Stars
394
2 Stars
127
1 Star
160
86%of customers recommend this product.
(
1,111 out of
1,289)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: JesseM
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
Love the phone but wish I had waited for the S26 Ultrs
I would recommend this to a friend!
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Integration operation
on March 11, 2026
Posted by: MikelKelly
[This review was collected as part of a promotion.] This has got to be the best Galaxy AI android I have ever bought. The intuitive integration with its operation is above and beyond the bar.
And so far there is nothing I can complain about. The camera and video makes you look like a professional
And the ability to make all kinds of adjustments is fantastic. With this phone, you can feel limitless with the ability to do anything that's possible.
And so far there is nothing I can complain about. The camera and video makes you look like a professional
And the ability to make all kinds of adjustments is fantastic. With this phone, you can feel limitless with the ability to do anything that's possible.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good Phone
on March 12, 2026
Posted by: JayJay
[This review was collected as part of a promotion.] So far so good. Have been using Samsung devices for a long time and have not been disappointed. Get lots of compliments for the camera quality. Light and fits most places easily.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The camera and AI in this device are great.
on March 12, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The camera captures better pictures in the dark. The AI offers more advanced choices then my precious phone. The edges feel better on my hand and my fingers do not go into the screen accidentally when I hold it. It is a bit pricey.
Value
4
Response from Samsung USBy R&R Team, March 12, 2026
Hi there LuchoB, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are so pleased with the amazing camera quality, and Galaxy AI usage on your device. We would love to hear from you again in the future if you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Kind of bamboozled...
on February 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I wanted this phone to be my new phone after like 8 years with a note9. I grabbed it got home, loved it. Then I later found out you guys discontinued expansive space. Highly disappointed! Now I'm stuck with the smallest amount of space because I thought I could buy a 1tb card and add it later when I could afford. You guys messed up but time.
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey there JesscJames, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable specific features of your device are to you, and wanting to have the expanded storage can be vital to keeping all of your photos, videos, and other data on your device. If you are needing additional space, we have digital cloud based options available to expand the storage of your device. We have provided a link to the Samsung Support Team if you have questions about this feature, or would like assistance with set up and usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Flagship with a downgrade?
on February 10, 2025
Posted by: Shraf2k
[This review was collected as part of a promotion.] Love all the usual features in the ecosystem but the lack of Bluetooth in the spen and no magnet for accessories? Then they downgrade the glass scratch resistance? C'mon man. If I could have gotten the same trade deal for the set ultra I would have gotten that instead.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Shraf2k, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the updates to the ecosystem and accessories of your new phone. We understand how important the durability of your device is to you every day. If you are concerned about the display of your device, we do have screen protectors available to provide that peace of mind with your device. We have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and features
on February 11, 2025
Posted by: Jarodm
from Washington
Expertise:Expert
So mush storage! And the pictures it takes are amazing! I think I habe been using the ai constantly to help me find things within the phone and screen grabbing from posts i see, it's super handy
This phone feels great in the hand. So far one of the only phones I an trying my best to keep out of a case due to the fact.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Waiting for update
on February 11, 2025
Posted by: Ksmiles
[This review was collected as part of a promotion.] Nothing but issues so far. Transfer was a horrible experience. Previous device (Gal 23 ultra), back up did not transfer. It's been 5 days still not receiving all text messages. Im hoping it's a new phone and the need to be updated with fixes. Very disappointed.
Value
3
Response from Samsung USBy R&R Team, February 13, 2025
Hello Ksmiles, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you troubleshoot the frustrations you mention experiencing with your device. We have provided a link to a troubleshooting article to help you with the messages you mention. We have also shared a link to the Samsung Support Team to help you troubleshoot the software transfer and any additional frustrations you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
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Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
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Written by a customer while visiting Samsung US