Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,295 Reviews)
Rating breakdown 27,295 reviews
5 Stars
23,398
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Excellent product.
on December 5, 2025
Posted by: Love3tan
[This review was collected as part of a promotion.] It is the best phone I have been able to acquire, it has excellent audio and it provides performance all day and with its additional applications it is even better tool, I use it for work, for home and play. With Galaxy AI it makes my days better for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone helps me with my work pretty good.
on December 5, 2025
Posted by: Hogangary028
[This review was collected as part of a promotion.] I don't really use the AI feature all that much to be honest.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great workhorse of a phone
on December 5, 2025
Posted by: MattLikestuff
[This review was collected as part of a promotion.] I have had a really great experience with this phone, I run 3 phone numbers off of it - one sim and two esim.
I use the phone mainly for streaming music, the occasional youtube video and with Galaxy AI - all of my googling. AI has come a really long way and it's nice to have a phone I dont have to repeat myself with when talking ro it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good cell phone
on December 5, 2025
Posted by: CGzbrett
[This review was collected as part of a promotion.] It and good all around cell phone with ai and a bunch of other apps and accessories
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hi there CGzbrett, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your device. We have provided links to resources to help you discover additional features. We have also shared a link to the Samsung Support Team to assist you further if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Problem with S pen
on December 5, 2025
Posted by: Grannyboy
[This review was collected as part of a promotion.] The S- Pen doesn't have the features to take pictures when it is in camera mode
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hi Grannyboy, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a device that is not operating as expected with the accessories. We have provided a link to the complete manual for your device to help you with voice commands and hand gestures you can use with your camera. If you have a Galaxy Watch you can also use this device as a remote for the camera on your phone. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It rocks!!!
on December 5, 2025
Posted by: A111111
[This review was collected as part of a promotion.] Great phone. Powerful, and plenty of storage. It hasn't given me issues
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Experience
on December 5, 2025
Posted by: Asif96
[This review was collected as part of a promotion.] Using this Samsung device quickly became part of my everyday routine, and it now replaces several older gadgets at once. The setup was straightforward, the interface feels responsive, and the screen is bright enough for work, streaming, and casual gaming without straining my eyes. For work and school, the device handles email, cloud documents, and video calls smoothly, so switching between research, note‑taking, and presentations feels natural. The keyboard and stylus input are accurate, which makes it easy to mark up PDFs, sketch ideas, or jot quick notes during meetings and classes. Battery life comfortably lasts through a full day of lectures, lab work, and commuting, so there is no anxiety about hunting for an outlet. For entertainment, streaming apps load quickly and look sharp, and the speakers are loud and clear enough for movies, shows, and podcasts without needing external audio. Casual games run smoothly over Wi‑Fi, and pairing a Bluetooth controller turns it into a portable gaming setup when there is time to relax. The combination of performance and display quality makes it enjoyable to unwind after a long day. The build feels solid and premium, yet light enough to carry in a backpack or small bag. Storage (512 gb) is sufficient for apps, offline videos, and class files, and wireless features like screen casting and quick device pairing work reliably with other Samsung gear. Overall, this device fits seamlessly into daily use, videography and photography.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone confusing setup
on December 5, 2025
Posted by: Lambert316hope
[This review was collected as part of a promotion.] I have a samsung ultra 25 with AI. I still can't figure out the AI stuff. The phone is great but understanding how to use the features is difficult.
Value
4
Written by a customer while visiting Samsung US