Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(5,490 Reviews)
Rating breakdown 5,490 reviews
5 Stars
4,543
4 Stars
765
3 Stars
112
2 Stars
33
1 Star
37
86%of customers recommend this product.
(
169 out of
197)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
3
Was happier with the 24.
on May 21, 2026
Posted by: Mamalovesphones
[This review was collected as part of a promotion.] THE 25+ SEEMS TO HAVE SOME BUFS AND GLITCHES THAT NEED TO BE WORKED OUT STILL AS I DONT BELIEVE ITS BETTER THAN THE 24 BUT I'm gonna skip right ahead to the 26+ and see how that. GALAXY AI is ok in both phones but like I said there glitches and phones that need fixing on the 25.
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello Mamalovesphones, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided links to a few articles to help you resolve this frustration you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The phone works great
on May 21, 2026
Posted by: Whocares
[This review was collected as part of a promotion.] I really loke this phone. The only issue that I have is needing to restart the phone to get some apps to work
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life is a big issue
on May 23, 2026
Posted by: LilCompa
[This review was collected as part of a promotion.] The pictures look nice and video looks clean. The operating system runs smooth. Only issues I have with this phone is the battery life is quite disappointing and the RCS messaging from Google messages doesn't seem to work all the time. Reason I bring this up is because samsung has discontinued their own text messaging service so we have to rely on an outside source that clearly hasn't fixed all its bugs yet.
Value
3
Response from Samsung USBy R&R Team, May 27, 2026
Hi LilCompa, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We completely understand how important your device is to you for many daily needs, and we would love to help you have the best possible experience with your device. We have provided links to resources to help you maximize the battery life of your device and troubleshoot the instances you mention messages not sending. We have also provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The product works as advertised
on May 26, 2026
Posted by: Jmonge71
[This review was collected as part of a promotion.] Outstanding performance with PHONE. Battery life is excellent.This is my first samsung phone and glad I switched
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love The Galaxy seriess
on May 27, 2026
Posted by: Bbrozak
[This review was collected as part of a promotion.] I've owned multiple versions of the galaxy phones. No complaints, love the newer features. I don't use AI or anything, found I can group alarms for work. Camera is amazing , so clear.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just what I need
on May 29, 2026
Posted by: Texasos
[This review was collected as part of a promotion.] This phone is perfect for all my needs. Great response, plenty of storage and very sturdy. The battery life is great too. I dont feel like I need an upgrade for another 2 years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone allows you have multiple pages up at a
on May 31, 2026
Posted by: KiddEve
[This review was collected as part of a promotion.] I love the phone it moves so quick allowing for multiple pages up at a time. I definitely love the galaxy AI feature it really helps when I need better understanding of certain medical emails I receive. The camera works great, phone is easy to handle.
Value
5
Written by a customer while visiting Samsung US
Posted by: D K BRUNER
from WISCONSIN
Expertise:Intermediate
Verified Purchase:Yes
I love my Galaxy S25. Great to navigate, more upgrades than I can handle, fast charging. Plenty of colors to select from.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 17, 2026
Hey D K BRUNER, we appreciate your feedback on your Samsung Galaxy S25+. We are so happy to hear that you are enjoying the usage of your device, and finding the appearance to be pleasing. We have provided links to resources to help you discover the full capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US