Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(5,490 Reviews)
Rating breakdown 5,490 reviews
5 Stars
4,543
4 Stars
765
3 Stars
112
2 Stars
33
1 Star
37
86%of customers recommend this product.
(
169 out of
197)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5
My S25+ Samsung phone review
on April 13, 2026
Posted by: VALKYRIE
[This review was collected as part of a promotion.] This phone is so much better than my older model Galaxy S phone. The Galaxy AI is a great feature, I honestly use it more than Google.
The camera on this phone is amazing. I use it to take product photos for my small shop and they come out crisp, colorful, and without any distortion.
I am very happy I upgraded and I can see myself using this phone for a very long time before upgrading.
The camera on this phone is amazing. I use it to take product photos for my small shop and they come out crisp, colorful, and without any distortion.
I am very happy I upgraded and I can see myself using this phone for a very long time before upgrading.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Phone is slower than previous s22+.
on April 13, 2026
Posted by: AndroidPoo
[This review was collected as part of a promotion.] GALAXY AI straight up sucks. Its data draw slows everything down and overuses the battery.
The phone drops signal regularly in urban and suburban areas.
This is my least favorite phone in a long list over time.
The phone drops signal regularly in urban and suburban areas.
This is my least favorite phone in a long list over time.
Value
2
Response from Samsung USBy R&R Team, April 16, 2026
Hello there, we appreciate your feedback on your Samsung Galaxy S25+. We know how disappointing it is when you have a new device that is not meeting your expectations in functionality. We have provided links to articles to help you maximize the speed and battery life of your device. We have also shared links to resources to help you troubleshoot the connection of your device to your carrier. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Volume on phone isn't very good. Plus to restart
on April 13, 2026
Posted by: Angel75
[This review was collected as part of a promotion.] Had a Note 9 was one of the best phones I have ever owned. Thought this would be a great phone but I'm extremely unhappy with it
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hey there Angel75, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We know how frustrating it can be when your new device is not meeting your expectations. We have provided links to a few troubleshooting guides to help you with the volume and restarting you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Battery and quality
on April 17, 2026
Posted by: Kels13
[This review was collected as part of a promotion.] I like how long the battery lide lasts on this phone i have 2 charge it maybe once every other day depending. And it doesnt slow down its always able 2 keep up 2 my daily life between appts anything 2 do with my kids and my work life it handles it all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best balanced phone
on April 18, 2026
Posted by: Best25Plus
[This review was collected as part of a promotion.] The Samsung Galaxy S25+ is the perfect middle ground for anyone who wants a large, premium display and top-tier performance without the bulk or price tag of the Ultra.
Performance and Everyday Use
The Snapdragon 8 Elite chip makes everything from heavy multitasking to high-end gaming feel incredibly fluid. I use mine primarily for streaming and work, and the 6.7-inch QHD+ display is stunningly bright, making it easy to read even in direct sunlight. The 4,900 mAh battery easily lasts through a full day of heavy use, and the 45W fast charging is a lifesaver when I need a quick top-up before heading out.
Galaxy AI Features
The integration of Galaxy AI has genuinely changed how I use the phone daily.
Now Brief: This widget gives me a perfect summary of my day every morning. Note Assist: I use this constantly to summarize long work documents and YouTube videos into quick, readable bullet points. Circle to Search: This remains the most intuitive way to find information about anything on my screen instantly. Camera Quality
The camera setup is reliable and versatile. While it lacks the massive zoom of the Ultra, the 50MP main lens takes sharp, vibrant photos in almost any lighting. The AI-powered photo editing tools are also great for quickly removing distracting objects from the background of my shots.
Excellent battery life that rivals the Ultra. Beautiful, high-resolution 120Hz display. Practical and time-saving Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Posted by: Denis
from Great Falls Montana
Verified Purchase:Yes
Been great so far. Love the size. Great speed, great performance. Camera needs updating.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Solid phone, easy to use.
on April 27, 2026
Posted by: Intollerableartist
[This review was collected as part of a promotion.] The phones Galaxy AI function is very intuitive. I have found that the prompts create very informative suggestions that need little adjustment. A far cry from Gen 1 search engines.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Samsung Phone
on April 27, 2026
Posted by: Cabo4ray
[This review was collected as part of a promotion.] Love the AI features on my Samsung S25+.All the features that were included are fantastic Samsung keeps outgoing themselves with great phones.
Value
5
Written by a customer while visiting Samsung US