Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(5,489 Reviews)
Rating breakdown 5,489 reviews
5 Stars
4,542
4 Stars
765
3 Stars
112
2 Stars
33
1 Star
37
86%of customers recommend this product.
(
169 out of
197)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5
Great phone
on May 21, 2026
Posted by: Walkabout
[This review was collected as part of a promotion.] I like how the phone updates with out problems. The phone is durable, and i like the blue version i picked. The Galaxy AI was a selling point.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product is awesome and high quality performanc
on May 21, 2026
Posted by: San004
[This review was collected as part of a promotion.] The Ai is insanely good and the phone is cool especially in gaming experience for bigger games like pubg and even the camera is awesome 👌 👏
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone
on May 21, 2026
Posted by: Hart738
[This review was collected as part of a promotion.] A great device it is the best I wouldn't treat it for anything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kinda laggy
on May 22, 2026
Posted by: Imluckyru
[This review was collected as part of a promotion.] While I really love the ai features and smooth interface I hate that there is no storage slot i find that my phone is laggy, slow , and I constantly clean it and free up space...it over heats and is kind of clunky . Im kind of disappointed
Value
3
Response from Samsung USBy R&R Team, May 22, 2026
Hi Imluckyru, we appreciate you sharing your experience of your Samsung Galaxy S26+ with us. We are pleased to hear that you are happy with the capabilities of Galaxy AI and overall usage of your device. We have provided a link to an article to help you adjust the refresh rate and help with the occasional lag you mention experiencing. We have also shared a link to the Samsung Support Team to assist you any time you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Room for improvement
on May 22, 2026
Posted by: AdmiralBlindMan79
[This review was collected as part of a promotion.] I use this phone primarily for keeping in touch w/ family and friends, but it has been helpful when I want to write things such as stories. I love the Galaxy AI features as well, especially whenever I've taken a picture w/ the camera and I want to erase certain items in the photo. Whenever I am texting a family member, the Galaxy AI helps write great responses. The Modes & Routines portion is also extremely helpful when I want to have my phone decline all calls and messages before a certain time in the morning so I can sleep in and not get bombarded w/ a bunch of calls and text messages.
I would like to say that the accessibility features are good, especially since I'm vision-impaired (blind in my left eye), but some of the features once you turn them on, it's nearly impossible to turn them back off, most specifically the TalkBack feature.
One improvement I would like to mention is that while I can put on Do Not Disturb mode on, I still want certain calls and texts to be accessible, & sometimes the Do Not Disturb option doesn't adhere to my exceptions list of contacts whose calls and/text messages can get through. Also, on a related note, I wish there was a feature, & it may already exist, in which a particular contact cannot call before or after a certain time frame. That would truly be useful when I don't wish to be called after a certain time of night. Or being awakened by said contact before my alarm goes off!
Plus, it'd be nice to delete en masse text messag
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Has really good features for what its worth
on May 22, 2026
Posted by: Venky2k
[This review was collected as part of a promotion.] Galaxy AI was good and can be made even good if you gave out updates that are of good quality
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is easy to use and is extremely reliabl
on May 22, 2026
Posted by: Knowlan3240
[This review was collected as part of a promotion.] I use my phone for calls, texts, email, web browsing and music
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its ok like 24ultra better
on May 22, 2026
Posted by: JULest
[This review was collected as part of a promotion.] I honestly loved my S24Ultra. I wish I bought the 25ultra, not plus. Screen small. Camera quality low.
Value
3
Response from Samsung USBy R&R Team, May 27, 2026
Hi there JULest, we appreciate you sharing your experience of your Samsung Galaxy S25+ with us. We know how disappointing it can be when your new device is not meeting your expectations. We have provided a link to an article to help you maximize the photos and videos you are capturing with your new device. We have also provided a link to the complete manual to help you with additional features you may want to integrate in to your usage, and align the settings to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US