Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Average customer rating
4.8
(5,349 Reviews)
Rating breakdown 5,349 reviews
5 Stars
4,442
4 Stars
747
3 Stars
105
2 Stars
29
1 Star
26
85%of customers recommend this product.
(
93 out of
109)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Silver Shadow
Customer Rating
5
Love this phone
on April 27, 2026
Posted by: Pixietater
[This review was collected as part of a promotion.] I love Samsung phones, I've been using them exclusively for years. The Galaxy Ai is a great tool when doing research as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
25 plus p h ones
on April 27, 2026
Posted by: Aceracevil
[This review was collected as part of a promotion.] Not sure what to say! Not a great phone I love the notes better.
Value
3
Response from Samsung USBy R&R Team, April 28, 2026
Hey Aceracevil, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We know our customers have different wants and needs from their chosen device, and we do our best to provide a range of device options to help you select the one that best aligns to your usage. We have provided a link to the Samsung Support Team to assist you with any questions, or if you experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
You get a color choice
on April 27, 2026
Posted by: Mommabear07
[This review was collected as part of a promotion.] The upgrade really wasn't that good. The camera on this model is terrible. I kinda wish I would've stayed with my s21 ultra 5g it was way better than this. The only upside is the ai use of it and choice of color you want. Otherwise, this phone model is terrible.
Value
3
Response from Samsung USBy R&R Team, April 28, 2026
Hi Mommabear07, thank you for your feedback on your Samsung Galaxy S25+. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Older user
on April 27, 2026
Posted by: Fishmonger
[This review was collected as part of a promotion.] I'm an older user and have found this model to be relatively easy to use. It also has all the features that I need to monitor my devices, keep in touch with friends and relatives and search the web verse.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great as always
on April 27, 2026
Posted by: Clyte86
[This review was collected as part of a promotion.] As always love love LOVE my samsung galaxy. Im just disappointed that samsung messager and I guess factory/google messager are very different and samsung lacks features that factory/Google. And I also noticed when driving my phone will sync to the Bluetooth but will not read/display/or notify you of texts...works on all other samsung/pixel phones and I've tried everything
But other then that alls great
But other then that alls great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Newest upgrade
on April 27, 2026
Posted by: Patriot01
[This review was collected as part of a promotion.] Overall the phone works as it should, but sometimes after updates things get scrambled.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is amazing
on April 27, 2026
Posted by: Danger
[This review was collected as part of a promotion.] Use my phone for work and vacation the network is great and all features easy browsing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 27, 2026
Posted by: GoBirds
[This review was collected as part of a promotion.] I especially like the quality of the streaming videos and pictures.
Value
5
Written by a customer while visiting Samsung US