Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8
(5,464 Reviews)
Rating breakdown 5,464 reviews
5 Stars
4,519
4 Stars
763
3 Stars
112
2 Stars
33
1 Star
37
86%of customers recommend this product.
(
169 out of
197)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Customer Rating
3
Battery life is a big issue
on May 23, 2026
Posted by: LilCompa
[This review was collected as part of a promotion.] The pictures look nice and video looks clean. The operating system runs smooth. Only issues I have with this phone is the battery life is quite disappointing and the RCS messaging from Google messages doesn't seem to work all the time. Reason I bring this up is because samsung has discontinued their own text messaging service so we have to rely on an outside source that clearly hasn't fixed all its bugs yet.
Value
3
Response from Samsung USBy R&R Team, May 27, 2026
Hi LilCompa, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We completely understand how important your device is to you for many daily needs, and we would love to help you have the best possible experience with your device. We have provided links to resources to help you maximize the battery life of your device and troubleshoot the instances you mention messages not sending. We have also provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The product works as advertised
on May 26, 2026
Posted by: Jmonge71
[This review was collected as part of a promotion.] Outstanding performance with PHONE. Battery life is excellent.This is my first samsung phone and glad I switched
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on May 27, 2026
Posted by: Reviewer
[This review was collected as part of a promotion.] Love the phone. Love the features in the camera. I am not a fan of Galaxy Ai. I find it quite intrusive & bothersome.
Value
5
Written by a customer while visiting Samsung US
Posted by: D K BRUNER
from WISCONSIN
Expertise:Intermediate
Verified Purchase:Yes
I love my Galaxy S25. Great to navigate, more upgrades than I can handle, fast charging. Plenty of colors to select from.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 17, 2026
Hey D K BRUNER, we appreciate your feedback on your Samsung Galaxy S25+. We are so happy to hear that you are enjoying the usage of your device, and finding the appearance to be pleasing. We have provided links to resources to help you discover the full capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Yes it wasexcellence
on February 20, 2025
Posted by: Pasty
Expertise:Beginner
Yes excellence. Samsung is a good food i like them
Design
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!
on March 26, 2025
Posted by: JOEMC2
[This review was collected as part of a promotion.] Great phone for everyday use. Been a Samsung user since the note series
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not cool on the pen
on February 14, 2025
Posted by: Pennnnnnn
from Sc
Great phone love it! BUT, WHY WOULD YOU TAKE AWAY THE BLUETOOTH ON THE PEN? It's what made the ultra along with the camera. Will you guys be bring it back? If it's not broken dont fix it!
Written by a customer while visiting Samsung US
Customer Rating
3
Where is the WOW factor?
on February 7, 2025
Posted by: ThankYouNext
[This review was collected as part of a promotion.] I feel that my S24 definitely was easier to use! I don't feel that there is much difference other than the hype of getting a new phone because the updates on my old phone gave me the same features. The only exciting thing was one of the photo edits. Hopefully the next release will be more fulfilling.
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hello ThankYouNext, thank you for sharing your experience with your new Samsung Galaxy S25+ with us. We understand how valuable your phone is to you, and wanting to feel that you have made a good investment in a new device that you will love to keep for as long as possible. We have provided a link to the full device manual to help you discover the full capabilities and align the settings of the new One UI7 to your preferences. We have also shared a linkt o the Samsung Support Team if any questions arise during your exploration. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US