Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Icyblue
Average customer rating
4.8 out of 5
4.8
(5,422 Reviews)
Open Ratings Snapshot
Rating breakdown 5,422 reviews
5 Stars
4,498
4 Stars
761
3 Stars
107
2 Stars
30
1 Star
26
85%of customers recommend this product. 
(
93 out of 109
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Icyblue
Customer Rating
3 out of 5
3
Connectivity issues
on June 4, 2026
Posted by: Charmcyty
[This review was collected as part of a promotion.] Since acquiring this phone I've had continued connectivity issues.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 5, 2026
Hey Charmcyty, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We know the reliable connection of your device to your carrier is invaluable to your enjoyment and prolonged usage of your device. We have provided links to articles to help you troubleshoot this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Incredible phone as usual from Samsung!
on June 4, 2026
Posted by: MarsWolf
[This review was collected as part of a promotion.] The Samsung Galaxy devices are the best of the best! The settings options allow you to turn this phone into a replica of other devices, unique features that are endless! I was blown away at how many customizable settings there are! And the Galaxy AI is too notch!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not as good as I thought
on June 5, 2026
Posted by: Justme23
[This review was collected as part of a promotion.] Never used galaxy AI wont try i am not sure about it...............
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 5, 2026
Hi Justme23, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We know how disappointing it can be when your new device is not aligning to your expectations in functionality or quality. We have provided a link to the complete manual to help you fully explore the capabilities of your device, align the settings to your preferences, and disable any features you are not wanting to integrate in to your usage. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung is tried & true. They NEVER miss the mark
on June 5, 2026
Posted by: LeaLo2026
[This review was collected as part of a promotion.] I use my G25+ like its my support animal.
It absolutely comes through for my everyday needs as well for my small business.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Smooth operating system and an excellent camera.
on June 5, 2026
Posted by: Tech2girl
[This review was collected as part of a promotion.] Smooth operating system and an excellent camera. And Galaxy AI is so cool!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This has great features and camera.
on June 5, 2026
Posted by: Peej84
[This review was collected as part of a promotion.] I use my Samsung S25+ for many things, from grocery lists, photos, word documents, social media, etc. and it never misses a beat.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Memory is a plus!
on June 5, 2026
Posted by: Lemon18
[This review was collected as part of a promotion.] Exchange my old phone for my beloved S25+. . . The memory of this phone plus the integrated Galaxy AI makes my life easier. The device is super light and thin. I have the color mint I love it!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Still my A1 from Day 1
on June 5, 2026
Posted by: Harligrl2
[This review was collected as part of a promotion.] I can't imagine ever trying another brand phone. Samsung imo just gets it. Everything is labeled and organized and quite simple to use. If however you are just tech curious as I am, it offers a myriad of tweaks and discoveries. My Husband and 2 Sons use another brand and even they are impressed with the camera quality. Honestly, the hype the other brands get is only just that. Samsung outpaces all other brands in every category I am concerned with. I legit have tried several and none even come close to outstanding quality and durability I find in Samsung. I currently have a Samsung 25 +. My last phone was a 21 + and before that was a 9 +. I have always wanted an Ultra so maybe one day. For now now though, I am more than satisfied but I do miss some features that have dropped like the fingerprint login on the back. It was so convenient.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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