Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.5
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
55
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
5
91%of customers recommend this product.
(
41 out of
45)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Posted by: Hilarie
from New York
Expertise:Intermediate
Verified Purchase:Yes
This wasn't much of an upgrade for me coming from an S23U. The display was less vibrant and consequently, camera pictures appeared less vivid than on my S23U as well. This phone was brand new and the battery would barely last a full day of average use. Certain apps like Snapchat kept crashing / screen kept going blank while in use. At this pricepoint, I think these issues are unacceptable and definitely a bit worrisome. I've gone back to my s23u and the experience is the same as the s24u minus the issues I mentioned.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Social Commerce, December 5, 2024
Thanks for sharing your thoughts on the Galaxy S24 Ultra, Hilarie. The Galaxy S24 Ultra shows significant advancements over its predecessor, the Galaxy S23 Ultra, with improvements in both hardware and software. It features a durable titanium frame that adds to its premium feel. A standout enhancement is the Quad Tele camera system, which allows for clearer, higher-resolution zoomed-in photographs. The 50MP camera includes a 5x optical zoom capability, enabling users to capture vibrant images even in low-light conditions, thanks to the Nightography feature. Additionally, the new ProVisual engine elevates the photography experience with high resolution, Super HDR, AI Zoom, Nightography, and Generative Edit functionalities. Regarding the crashing of your apps, we recommend checking for updates. Software updates are like oil changes and tune-ups for your phone or tablet. They help keep everything running smoothly. Additionally, they improve the user interface, enhance security, and fix minor bugs. Keeping your phone up to date with the latest software is a great way to enhance your battery life! Check out the links attached for options to help optimize your phone's battery life. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
Phone Battery:
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Phone Battery:
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
First time I am not impressed with my new phone
on November 30, 2024
Posted by: Utku
from Washington, DC
Expertise:Expert
Upgraded from Galaxy S21 Ultra. I am not happy with the speaker sound. Notification sounds, call sounds etc are crackling and have too much treble as if equilizer is boosting high frequencies. It also has a somewhat crackling sound. Hard to explain but it sounds like a very very cheap phone. The camera is also underwhelming. I remember when I got a new Samsung, I would be always impressed with the photo quality. For the first time in my life this is not the case. Tried 10x zoom and the view is not perfectly clear, somewhat blurry. Took a picture at low light, AI corrections are very noticible. Took pictures of someone under low light, she appears as a ghost in all of them. S21 Ultra always did the job, I never had to think about the conditions etc. I didn't like AI appearing everywhere, you call someone you see an AI prompt, you open gallery there is an AI prompt, you try to write a note again there is one, you open Internet, again AI. When you restart phone, the first unlocking experience is very bad. It has been like this forever. It was the same in S21 Ultra also. Wait at the lock screen as long as you want, it doesn't matter. As soon as you unlock after a restart you get a sluggish slow home page, UI elements loading etc. I can't believe Samsung is still ok with that experience. Battery performance was also underwhelming. I remember getting my hands on S21 Ultra and after a day there was still like half of the battery left. With this phone when the day is over I get 15% or 20% remaining.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Social Commerce, December 5, 2024
We appreciate you taking the time to share your feedback on the Galaxy S24 Ultra, Utku. The S24 Ultra is equipped with a 200MP wide-angle camera, a 12MP ultra-wide camera, a 50MP camera featuring 5x optical zoom and 10x optical quality zoom, a 10MP camera with 3x optical zoom, and a 12MP front selfie camera. Please remember that we provide a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for eligible devices. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Check out the link attached for options to help troubleshoot this. In regards to your battery life, its important to ensure that your watch is up to date with the latest software update. For additional battery troubleshooting options we've provided resources to help optimize your phone's battery life. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001255/ (speaker)
Phone Battery:
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/explore/mobile/buying-guide/samsung-galaxy-s24-camera-specs-explained/ (camera tips)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001255/ (speaker)
Phone Battery:
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/explore/mobile/buying-guide/samsung-galaxy-s24-camera-specs-explained/ (camera tips)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Not great
on November 26, 2024
Posted by: Sssjjj
from Oregon
Expertise:Intermediate
I'm not happy with this phone at all. The settings are working properly even when I change them. The phone is way to large. It's not ment for people with smaller hands. I hate the square designs. They need to make them smaller an if people want a larger phone go buy a larger one. This is annoying.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 26, 2024
Thank you for sharing your thoughts on the Galaxy S24 Ultra. The Galaxy S24 Ultra is designed to deliver a premium experience, featuring a large display and advanced capabilities. Its new ProVisual engine enhances the overall photography experience with high resolution, Super HDR, AI Zoom, Nightography, and Generative Edit. Additionally, the Galaxy S24 Ultra's display offers better visibility compared to the Galaxy S23 Ultra, boasting a peak brightness of 2,600 nits and the newly applied Corning® Gorilla® Armor glass. For those looking for a more compact design, we recommend considering the Galaxy S24, which provides similar performance in a smaller form factor. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Meli
from Los angeles ca
Expertise:Intermediate
Verified Purchase:Yes
The screen is so clear and nice. I haven't used a lot of new functions yet but can't wait to do so in future.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: Ultra
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
This phone has definitely met my expectations, definitely worth the upgrade
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on November 12, 2024
Posted by: Flap
Overwhelming to the point never want another phone
Written by a customer while visiting Samsung US
Posted by: Joekool
Verified Purchase:Yes
The S24 Ultra is the bomb. No questions about it. It does everything you would want in a smart phone. The camera is real nice
Written by a customer while visiting Samsung US
Posted by: Dr George
Expertise:Intermediate
Verified Purchase:Yes
Love it and still navigating through all the options that comes with the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US