Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Great sound quality/best noise canceling hdphones
on October 7, 2022
Posted by: Julie22
Gender:Female
[This review was collected as part of a promotion.] I was excited to start using Sony's WH-1000XM5 Wireless Noise Canceling Headphones. I am currently typing this review while wearing the headphones! First of all, the headphones are stored in a sleek carrying case. There is a pocket for the headphone wired jack/cable and charger cable (very short cable?). Beautiful case, but bigger than previous model as this model's headphones do not fold up? Sound is AWESOME. Noise cancelling feature is FANTASTIC.I cannot hear much outside noise when I have these headphones on. Earpads are very very soft and comfortable. Hope the material on the earpads last after prolonged usage. Headband hurts a bit at the top of my head as it weighs down a bit, but that can be just me - I have a sensitive head. Overall, a snug fit -- not too tight. Learning curve was a bit tougher as I am older - but my son had the headphones up and running and playing around with its features in 15 seconds flat!!!! Meanwhile, I had to download Sony's headphone software onto my iPhone. Do that as there are instructions in the app. Plus, you can set it up to link to Spotify, etc. and use the touch controls - for example, swiping up on the right headphone raises the volume, swiping down decreases volume, double tab pauses the music, forward swipe forwards to next song, taking off headphones shuts off power, etc. These touch features are really snazzy when working correctly, but then I've experienced glitchiness as well. Lots of other features on the app you can play with and customize to your liking. I like the fast charging of battery and LONG battery life - big plus for me. DEFINITELY WILL COME IN HANDY TO NOT ALWAYS BE WORRYING ABOUT CHARGING HEADPHONES! I foresee myself using this pair of headphones quite often!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 8, 2022
Hi Julie22,
Thank you for the purchase! We're glad you like the fit, battery performance, and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the purchase! We're glad you like the fit, battery performance, and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
5
Extreme quality sound and product!
on October 9, 2022
Posted by: EFerg
Gender:Female
[This review was collected as part of a promotion.] Sony WH-1000XM5 has an excellent quality on sound, product and presentation! Again, Sony doesn’t disappoint. The product presentation was high class. The case that stores the headphones is super nice and has a spot for the cables. Let’s get to the good part, sound. The noise canceling was very noticeable. The sound is, quality to the max! I watched a movie and it was great, I took a phone call and it was great. The phone call, person on other end could kinda hear a conversation going on in background (about 6ft away) but my voice was the more prominent. I love the memory foam cushions around the ear and headband which makes for hours of listening time. Connection to my phone was a breeze.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi EFerg, We always appreciate customers who take the time to give us their feedback! Good to hear you like the excellent sound quality, carrying case, phone call audio clarity, industry-leading noise cancellation, comfortable fit, and easy Bluetooth pairing of your Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Blocks Noise & Plays Favorite Music
on October 12, 2022
Posted by: Cher12
Gender:Female
[This review was collected as part of a promotion.] I absolutely love the Sony noise canceling headphones. They block out noise very well. I love that it has built-in Alexa and I can listen to my favorite music anytime. I never miss a phone call or notification because it will let you know when you have notifications. The built-in Alexa allows you to call someone whenever by simply asking. They fit so comfortably that you could wear them all day if you wish. The cushions are thick and fit snugly around the ears to block unwanted noise. Set up was very simple with easy to follow instructions by scanning the QR code provided. Very well constructed with obvious comfort and convenience in mind. They will come in very handy for us because our back yard is an interstate highway just beginning construction. My husband loves them too and is planning on using them when mowing and weed eating the lawn. They will come in handy when using his chainsaw to trim the many trees in the yard. They will work great for the woodwork he does too. I'm happy they will protect his hearing while working with loud tools and machinery. I will enjoy them while gardening or anytime. I can play music while working around the house without waking my husband when he's working nights. It makes me a happier person while listening to my favorite music. It's so easy by simply asking it to play what I'm in the mood to hear. Sound quality is great. I would recommend the Sony noise canceling headphones because you can listen to your favorite music and never miss a notification or phone call and it blocks out loud noise. It makes life much more enjoyable while protecting your hearing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 14, 2022
Hi Cher12! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Craig
Written by a customer while visiting sony.com
Customer Rating
5
Absolutely amazing noise canceling headphones
on October 19, 2022
Posted by: Goldenone
Gender:Female
[This review was collected as part of a promotion.] Sony 1000XM5 Noise Canceling Headphones are truly amazing. The sound quality is like no other it’s crystal clear and you really can hear the acoustics unlike other headphones. They are light weight and fit very comfortably on my head the ear cushions don’t smush my ears.
The battery life is another wonderful feature, the headphones can last me days before needing to be charged. The noise canceling aspect is perfect you can’t hear a thing when they are on. This is great when you want to tune out or have to focus on something and can’t be distracted.
Sony these are amazing!!
The battery life is another wonderful feature, the headphones can last me days before needing to be charged. The noise canceling aspect is perfect you can’t hear a thing when they are on. This is great when you want to tune out or have to focus on something and can’t be distracted.
Sony these are amazing!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 20, 2022
Hi Goldenone, Awesome! We're glad that you like the sound quality, noise canceling function, comfort, battery life, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Top of the line!
on October 21, 2022
Posted by: Arlette22
Gender:Female
[This review was collected as part of a promotion.] The WH-1000XM5 wireless noise canceling headphones are awesome. I’m a satisfied costumer. These block out all the unwanted background noise, especially my fan. The battery life is amazing to. The fit is perfect and comfortable. Great for traveling with hours on top of hours of play and talk time. You can’t go wrong with this purchase.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 22, 2022
Hi Arlette22,
Awesome! We're glad you're satisfied with your purchase. It is also nice to hear you like the noise canceling, comfortable fit and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Awesome! We're glad you're satisfied with your purchase. It is also nice to hear you like the noise canceling, comfortable fit and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: Hill79
Gender:Male
Verified Purchase:Yes
the left side headphone just went off without any warning or physical damage. I can hear external voices which is the main reason why i bought it, noise cancellation.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 25, 2022
Hi Hill79,
We regret to hear that one side of the headphones is already not working. This isn't normally the case with the WH1000XM5. Resetting and initializing the headset may help resolve the issue. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
These headphones come with a 1-year manufacturer's warranty. If still not resolved, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM5.
Sincerely,
-Ralph
Sony Social Support
We regret to hear that one side of the headphones is already not working. This isn't normally the case with the WH1000XM5. Resetting and initializing the headset may help resolve the issue. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
These headphones come with a 1-year manufacturer's warranty. If still not resolved, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM5.
Sincerely,
-Ralph
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
5
WH-1000XM5 WIRELESS HEADPHONES ROCK
on October 27, 2022
Posted by: Justme45
Gender:Female
[This review was collected as part of a promotion.] I wear headphones everyday for my job , and for fun . I have been threw alot of headphones cheap to expensive, and by far I love these. They are noise canceling, easy to use, Bluetooth, and the best part is if you move them off your ear, it automatically pauses your stuff. So no more having to stop and pause manually which helps especially for my job. I'm love they come with a really nice case, easy-to-use, and carry anywhere. You will love these . The quality alone is so good. Just love them. They last forever before you charge them. The best I say for sure. Obsessed!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 29, 2022
That's great, Justme45! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the ease of use, superb sound quality, excellent noise cancellation, and wearing detection automatic music playback pause and resume function. It's also good to know these headphones are perfect for your lifestyle.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Written by a customer while visiting sony.com
Posted by: BrayG
Gender:Female
Verified Purchase:Yes
I bought these for in December and they broke after 4 months. The band has a weak spot above the ear muffs and breaks apart. I purchased the protection plus plan from Sony, which states that it covers accidents and manufacturers defects. These broke easily and it will be hard to proved it wasn't an accident. It appears to be a design flaw, so thank goodness I bought the Sony Protection Plus Plan
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 30, 2023
Hi BrayG, thanks for choosing and purchasing our product. We're sorry to hear that you had an issue with the headband of your SONY unit. This is not the case for our WH1000XM5. It is nice to know that the issue had been taken care of by our Support team.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com