Customer reviews from Well Traveled Living
Fire Sense - Perissa Basketweave Aluminum Convertible Gas Fire Pit Table 55,000 BTU Multi-Functional Outdoor - Round - 44" - Antique Bronze
Average customer rating
4.8
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
48
4 Stars
9
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
55 out of
55)
Customer Reviews for Fire Sense - Perissa Basketweave Aluminum Convertible Gas Fire Pit Table 55,000 BTU Multi-Functional Outdoor - Round - 44" - Antique Bronze
Customer Rating
5
Perissa Woven Round Cast Aluminum LPG Fire Pit
on December 26, 2016
Posted by: Dwood9764
from Tampa, FL, United States
Gender:Male
Received our new Fire Sense Perissa Woven Round Cast Firepit 12/9/16, and the delivery truck spent the first 5 minutes apologizing for the shipping box being severely damaged. We accepted the delivery after writing on the delivery receipt "Box was damaged on delivery. Acceptance is subject to final inspection when assembled". The delivery men were kind enough to transport the box to the backside of my home where my patio is located as the container weighted about 150 pounds. We carefully removed items from the damaged box inspecting each item for damage. After completing this process we recognized there were a few nuts and washers missing and called the customer support number and they agreed to ship out replacement parts. We started assembling the components and completed the process in about an hour. Hooking up the propane tank, we carefully followed the instructions for testing the burner. At first it was a little hard starting, but after several initial attempts we finally were able to ignite the burner. Shortly thereafter we heard a buzzing sound coming from under the burner so I opened the door to see what was causing the noise. There apparently was a small gas leak near the igniter assembly that was causing a flame underneath the firepit pan assembly. I immediately turned the gas off, waited a few minutes, then attempted the process again which resulted in the same results. I contacted the customer support line again and they agreed to send me out a new replacement burner assembly Fed Ex the following day. Upon receiving the replacement burner assembly, we retraced our steps for installation and retested the firepit, and everything worked fine or as expected. We are still waiting for the replacement nuts and washers, but were able to improvise with spare nuts and washers from the local hardware store. The quality of the unit is very good and all the holes lined up perfectly when we bolted everything together. We are pleased with firepit and found it somewhat easy to install despite the relatively poor installation instructions that were provided. I would rate the whole process starting with the initial order through receiving the replacement parts, final assembly, and initial use of the firepit at 9 on a scale of 1-10 with 10 being the highest rating. I would also give the manufacturer (Well Traveled Living) customer’s support team a rating of 11 as they quickly and efficiently responded to our needs for support.
I would recommend this to a friend!
Written by a customer while visiting Well Traveled Living
Customer Rating
5
Well made
on June 9, 2017
Posted by: Jim and Peg
from Elkhorn, WI, United States
Gender:Male
I bought this yesterday. Assembly was very easy, impressed with quality of parts. Can see this will last for many many years. Used it last night on deck. It worked and looked beautiful.
I would recommend this to a friend!
Written by a customer while visiting Well Traveled Living
Customer Rating
4
great fire table
on December 1, 2016
Posted by: Sueko
from South West Florida
Gender:Female
We received our fire table recently and love it! It was easy to put together, is good quality and looks great. We love sitting and watching the flame. The only reason I didn't give it 5 stars is there is not enough fire glass. It really needs about two more pounds.
I would recommend this to a friend!
Written by a customer while visiting Well Traveled Living
Customer Rating
5
Great Fit Pit
on June 24, 2017
Posted by: Albemarle31
from New Jersey
We really like this fire pit. It's very pretty with our patio set and gives off a lot of heat. We love it!
I would recommend this to a friend!
Written by a customer while visiting Well Traveled Living
Customer Rating
5
Love firepit!
on July 3, 2017
Posted by: Jules RN
from Columbus, OH, United States
Gender:Female
I absolutely love this firepit! It's much prettier in person.
I would recommend this to a friend!
Written by a customer while visiting Well Traveled Living
Customer Rating
5
We Love Our Fire Pit!
on October 29, 2017
Posted by: Dazy
from Texas, United States
We are enjoying our fire pit. My husband put it together in about an hour and we are very happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting Well Traveled Living
Customer Rating
4
Looks Great and easy to assemble
on September 19, 2016
Posted by: Islander
from Long Island, NY
Gender:Male
I just received this after some research on various fire pits. Product was easy to assemble, as typical, directions could be better. Finish is nice and are very happy with quality. Igniter is not working so I will have to deal with customer service tomorrow but it lit with a lighter fairly easily. Flame is great with good adjustment. The pop up for the removable lid sticks and I am curious why the casing for this below the lid is plastic. This prevents you from putting the lid back on immediately after having a fire as the residual head\t from the fire glass would melt the casing. Despite the negative I still think this is a great little fire pit...especially given the price. Time will tell if there are other problems but for now I would recommend this product and would give it 4 of 5 stars.
I would recommend this to a friend!
Written by a customer while visiting Well Traveled Living
Customer Rating
5
Great Value!
on January 21, 2018
Posted by: mz4nnk
from Roswell, GA, United States
Gender:Male
Easy to assemble, solid construction, beautiful!!!
Written by a customer while visiting Well Traveled Living