Customer reviews from Branch
Branch Furniture - Softside Chair Mid Back - Vegan Leather Black
Average customer rating
4.6
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
147
4 Stars
34
3 Stars
11
2 Stars
4
1 Star
5
95%of customers recommend this product.
(
181 out of
190)
Customer Reviews for Branch Furniture - Softside Chair Mid Back - Vegan Leather Black
Customer Rating
4
Nice but hard to assemble
on March 28, 2026
Posted by: Catherine D. S.
from US, United States
[This review was collected as part of a promotion.] The chair is nice and the leather is gorgeous. The seat is deeper than you might expect for a small chair. I am 5’2” and had to buy a strap-on lumbar pillow so that my back could rest against the chair while my feet were flat on the floor. That solution works well for me and now the chair is comfortable. The assembly was very difficult, even with 2 experienced people. The instructions were clearly written but required a lot of physical force to fit the pieces together. I have put together many pieces of furniture over the years and this was the first time I needed more strength just to, for example, snap in the wheels or line up the holes while inserting the screws to attach the arm to the back. Please consider a pre assembled option—I would gladly have paid extra if that option were available. It would be straightforward for the base and chair to be preassembled and shipped in 2 boxes so all the customer would need to do is to set the chair on the base.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
Extra supportive and comfortable
on March 26, 2026
Posted by: Tiffany H.
from US, United States
[This review was collected as part of a promotion.] I love my new Softside Chair. She is beautiful and so functional! I have lower back strain and the chair has been great!
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
Very comfortable home office chair
on March 18, 2026
Posted by: Amy A.
from US, United States
[This review was collected as part of a promotion.] I decided to upgrade my home office chair with this one from Branch. It's very stylish looking and comfortable. It was easy enough to assemble (hubby handled that part) and looks just as it's pictured on the website. Overall, I am very pleased with this purchase.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
3
Softside Chair Review
on March 17, 2026
Posted by: Philip P.
from US, United States
[This review was collected as part of a promotion.] Challenging to put together. Chair is ok. Not sure on durability/value.
Written by a customer while visiting Branch
Customer Rating
4
Nice Chair
on March 12, 2026
Posted by: Odus H.
from US, United States
[This review was collected as part of a promotion.] Got this chair in vegan leather, taller back, and longer tube. Assembly went fine until I got to the step of adding the arms. The recommended method was to lay the seat on top of the box to make it easier to attach the arms. I didn’t have a helper, and I discovered that the box is not sturdy enough for the task. After a time , I tried laying the cushion on top of my dining room table near the edge, and positioned the arms over the edge while attaching. Worked very well. The chair looks nice. It works very well for my 5 ft. tall wife. I am 6 ft., and I fit in it but there is not enough support for my frame but I can make do.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
Comfy, stylish, affordable
on March 10, 2026
Posted by: Priyanka B.
from US, United States
[This review was collected as part of a promotion.] So comfy. Great price. Looks so cute. Major upgrade from a janky broken chair I'd had for 14 years, broken for the last 5-7 at least. I wasn't expecting so much assembly but it honestly wasn't hard. I finally love sitting at my desk.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
Excellent office chair
on March 10, 2026
Posted by: Margaret L.
from US, United States
[This review was collected as part of a promotion.] I use my home office occasionally. I wanted a stylish furniture-like chair with ergonomic support. This chair checks all the boxes. Yellow harmonizes with the room decor and was the tipping point to go with this chair. I highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
4
JUST-RIGHT CHAIR!
on March 5, 2026
Posted by: Gail R.
from US, United States
[This review was collected as part of a promotion.] If Goldilocks was looking for a stylish, comfortable desk chair, she would be delighted with this one -- not too big and not too small with the cushioning just in the right places. It's a very comfy desk chair for me and really great looking (I got the Mid-Back in Canyon). So, two quibbles as to why I rated it four stars. One, it was challenging for my husband and me to put this chair together. I took into consideration our age (80ish) but we're both still active and strong(ish), so it left me scratching my head as to why since it sounded like customers had no problems (one reviewer did it in 30 minutes!). Two, the controls to raise and lower the chair and to switch to the three positions are not easy for me to reach and operated on the clunky side. I'm hoping the controls will get easier with use.
I would recommend this to a friend!
Written by a customer while visiting Branch