Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Buds True Wireless Earbuds - 2023 - Black
Average customer rating
3.4
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
24
4 Stars
13
3 Stars
5
2 Stars
6
1 Star
15
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for JBL - Refurbished Excellent - Vibe Buds True Wireless Earbuds - 2023 - Black
Customer Rating
2
Bad features. NO LID
on September 24, 2025
Posted by: LidLover123
from Massachusetts
I’m not sure who decided to steal all the kids, but I think JBL makes enough to replace them. I’m not sure why I didn’t notice the lack of the lid, but I’m never buying JBL again after this (first and last time buyer) back to Sony!
Response from jbl.comBy Customer Support, September 24, 2025
Thank you for your feedback. We appreciate it and will forward it to the appropriate team. You might consider trying our earbuds with charging case lids, such as the JBL Vibe Beam, JBL Vibe Flex, JBL Tune Beam 2, and JBL Vibe Flex 2.
Written by a customer while visiting jbl.com
Customer Rating
2
Not satisfied with the second pair.
on January 20, 2026
Posted by: L Sweet
from St Clair Shores
Okay, the first pair I brought I liked them.I just lost one of them. Put the second pair I have now the one i'm rating, I do not like not much.They fall out of my ear.The left one doesn't charge up well and I don't want to send them back cause I don't want to wait a few weeks to get another pair.So I'll just keep em, but no, i'm not really satisfied with them and they don't stay charged up like my first pair
If it was possible to send him back and get my first pair.I have I would love it
If it was possible to send him back and get my first pair.I have I would love it
Response from jbl.comBy Customer Support, January 20, 2026
Thank you for your feedback on our JBL Vibe Buds. If you still wish to proceed with a return and replacement process. Please see the email that our colleague has sent.
Written by a customer while visiting jbl.com
Customer Rating
3
Good sound needs a better fit
on February 6, 2026
Posted by: ojeepo2000
from Michigan
After four weeks of using the earbuds they are good. I just wish they fit in my ear a little better, even with the smallest tips the ear buds do not fully and securely fit into my ear.
Response from jbl.comBy Customer Support, February 7, 2026
We appreciate your feedback on our JBL Vibe Buds. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, please try other eartip sizes then angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support. https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Ear fit is a problem
on March 2, 2026
Posted by: Grappy
Good quality and sound however I am unable to use because they constantly fall out and I have tried all the sizes of ear pieces
Written by a customer while visiting jbl.com
Customer Rating
4
Opinión sincera y con el fin de ayudar.
on March 3, 2026
Posted by: CACHORRO_10_
from WA-LA.
Agreguen una luz led cuando conectes el auricular a la caja pero que quede permanente.
Si pudieran difuminar esa luz led en dos mitad y mitad para cada auricular.
Eso serviría en primer lugar para saber cual de las dos baterías está más descargada y si solo se conecta un auricular que la luz led sea general de todo el led porque en teoría solo hay un auricular.
Me fascinó la opción de poderlos personalizar con foto y texto y diseño sobre expuesto. Se amplían esas opciones en la barra de edición, sería brutal.
En Audio no estoy tan desconforme, suenan a lo que pagaste.
Pero si dieran más opciones de tamaño para oídos más reducidos, se me salen cada cierto tiempo. 🫠 Pero en ese aspecto la verdad es que me gusta un montón, la opción de modificar el sonido, dentro de la aplicación.
Pero como lo anterior, si lo pueden poner a más profesional técnico, sería muchísimo mejor.
Si pudieran difuminar esa luz led en dos mitad y mitad para cada auricular.
Eso serviría en primer lugar para saber cual de las dos baterías está más descargada y si solo se conecta un auricular que la luz led sea general de todo el led porque en teoría solo hay un auricular.
Me fascinó la opción de poderlos personalizar con foto y texto y diseño sobre expuesto. Se amplían esas opciones en la barra de edición, sería brutal.
En Audio no estoy tan desconforme, suenan a lo que pagaste.
Pero si dieran más opciones de tamaño para oídos más reducidos, se me salen cada cierto tiempo. 🫠 Pero en ese aspecto la verdad es que me gusta un montón, la opción de modificar el sonido, dentro de la aplicación.
Pero como lo anterior, si lo pueden poner a más profesional técnico, sería muchísimo mejor.
Written by a customer while visiting jbl.com
Customer Rating
1
Different
on March 4, 2026
Posted by: Fox423
Sound is not the same as Apple. Weird fit. Love the big party box but air buds stink
Response from jbl.comBy Customer Support, March 5, 2026
Thank you for bringing this to our attention. To improve both the fit and sound, we recommend trying the different-sized ear tips included in the box. When inserting the earbuds, use a slight downward angle and a gentle twisting motion to help them conform to the shape of your ear canal. You may contact our customer support for further assistance. https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Great value
on March 22, 2026
Posted by: Locked In
from Port Saint Lucie, Fl
These were better than I expected. Great surround sound. Very easy setup
Written by a customer while visiting jbl.com