Customer reviews from jbl.com
JBL - Earbuds Tune Beam NC Bluetooth - Black
Average customer rating
3.6
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
21
4 Stars
5
3 Stars
4
2 Stars
1
1 Star
10
91%of customers recommend this product.
(
20 out of
22)
Customer Reviews for JBL - Earbuds Tune Beam NC Bluetooth - Black
Customer Rating
1
Worthless
on December 28, 2025
Posted by: CrankyFranky
I bought a pair of these 2 years ago and have had nothing but problems with them, it’s aggravating because the sound quality is great no complaints on that but the charging of the actual earbuds themselves are trash, it’s either one is charging or the other never both and even then one of them is only going to charge to 5%. I’m not really sure why this happens I’ve taken great care of these and keep them clean but dang they aggravate me!
Response from jbl.comBy Customer Support, December 28, 2025
We're here to help with your JBL Tune Beam TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
So poor sound quality
on October 31, 2025
Posted by: Anonymous
Too much poor sound quality
I was bought a JBL earbuds and I was checked every review before I bought that, every reviews said that this is one of the best earbuds of JBL. And I had a good impression about JBL because I have a JBL speaker. But but but........ What the wrong with me this JBL earbuds sounds quality is too much poor. I never heard like that bad sound quality of any earbuds... I go the Eros shop Thay said u can listen sounds. I u can't listen the sounds maybe we could do something but for that case we can't do anything.... Now I want to know what the wrong with my JBL earbuds wave 200?
I was bought a JBL earbuds and I was checked every review before I bought that, every reviews said that this is one of the best earbuds of JBL. And I had a good impression about JBL because I have a JBL speaker. But but but........ What the wrong with me this JBL earbuds sounds quality is too much poor. I never heard like that bad sound quality of any earbuds... I go the Eros shop Thay said u can listen sounds. I u can't listen the sounds maybe we could do something but for that case we can't do anything.... Now I want to know what the wrong with my JBL earbuds wave 200?
Response from jbl.comBy Customer Support, November 2, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Wave 200 TWS didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your earbuds, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
The incredible story of the hard life and service
on October 31, 2025
Posted by: Paraphilov Sasha
from UA, zakarpatsʹka oblast, misto Mukachevo
Title: Unbelievable Durability! Survived a Puddle, Being Stepped On, and Much More!
My journey with the JBL Tune Beam earbuds began in 2024, and I've been using them for a year now. They are simply the best earbuds I have ever owned. Their reliability, build quality, and performance continue to impress me even now.
They have been through a lot of trials. The first major incident happened just six months after I bought them. I was listening to music on public transport, specifically on a bus. When I got off, the right earbud fell out of my ear and landed in a puddle. I didn't immediately notice it was missing, as I was in a hurry to get to work with my girlfriend. When I realized I had lost it, I felt so sorry about it that I turned back and spent a full 30 minutes searching for it. I was even trying to connect to it via my smartphone to see if it was nearby. I found it in that same puddle at the bus stop! It was still working, even though it was submerged in about 8-10 cm of water during heavy rain. As it turned out, passengers from the same bus had also stepped on it.
After retrieving it, I wiped it down, went to work, dried it with a towel, and placed it in the charging case. More than five months have passed since that incident, and it still works like new. The sound quality and microphone performance haven't changed a bit.
By the way, since then, they have fallen many more times, joined me in the bath (and yes, fallen to the bottom of the tub multiple times), and been through many other mishaps. But they still keep working like they're brand new, serving me faithfully. I am utterly amazed by this level of quality! After this experience, I will never buy audio gear from any other company – I will only buy earbuds from JBL.
Thank you for striving for your customers. You are the best
Written by a customer while visiting jbl.com
Customer Rating
1
on October 16, 2025
Posted by: CsDaniel
Senkinek nem ajánlom, fél év után használhatatlan, a tokba való visszarakás után nem csatlakozik le a telefonról, le kell kapcsolni róla. Random időnként rácsatlakozik, aztán lemeríti magát. Máskor használnám, nem kapcsolódik a telefonra és le van merülve. Nagyon csalódtam benne!
Written by a customer while visiting jbl.com
Customer Rating
1
The absolute worst Bluetooth headphones
on August 3, 2025
Posted by: Ros84678292919
from Barcelona
The absolute worst bluetooth headphones I have ever had. After not even a year after purchase, the right headphone stopped working, despite the care and cleaning I gave it, also suggested by JBL support. They sent me back (still under warranty, one year) another new pair of headphones, where the situation repeated itself in both earphones this time after about 8 months. Truly terrible don't buy them. Sorry but you are good at making speakers but definitely not these products here. An incredible disappointment
Response from jbl.comBy Customer Support, August 4, 2025
Thanks for your feedback. We're always looking for ways to improve, and we'll make sure to pass this along to our development team.
Written by a customer while visiting jbl.com
Customer Rating
1
Great when you want them to be
on July 26, 2025
Posted by: Scofor
from Slidell, LA
These earbuds were great for about a week. After that they will connect to my phone on their own, and start playing audio books. The charging for these earbuds is terrible.
Response from jbl.comBy Customer Support, July 27, 2025
Thanks for your feedback. The earbuds of our JBL Tune Beam should turn off once the charging case is closed and start charging. You may click on the link below for detailed online instructions on how to properly clean the contact points of the earbuds. If the issue remains, the pogo pins may be damaged, and you may contact us for further assistance.
Cleaning instruction: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Cleaning instruction: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Written by a customer while visiting jbl.com
Customer Rating
1
Not Happy
on May 28, 2025
Posted by: Abdulla
I am not happy with this product, it has charging issue with one ear bud
Response from jbl.comBy Customer Support, May 28, 2025
We're here to help with your JBL Tune Beam TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Why is there no Turkish language support in the ap
on May 9, 2025
Posted by: Cankayakys
from Turkey
EN why is there no Turkish language option? Why don't these people sell headphones at the most exorbitant prices in Turkey and put a Turkish language option? I mean, don't be so anti-Turk. I want Turkish language support to come as soon as possible, please...
TR Neden Türkçe dil seçeneği yok. Türkiye de en fahiş fiyatlara kulaklık satıp Türkçe dil seçeneği neden koymaz ki bu insanlar yani bu kadar da türk düşmanı olmayın. en kısa sürede Türkçe dil desteğinin gelmesini istiyorum lütfen...
TR Neden Türkçe dil seçeneği yok. Türkiye de en fahiş fiyatlara kulaklık satıp Türkçe dil seçeneği neden koymaz ki bu insanlar yani bu kadar da türk düşmanı olmayın. en kısa sürede Türkçe dil desteğinin gelmesini istiyorum lütfen...
Response from jbl.comBy Customer Support, May 9, 2025
Thank you for bringing this to our attention. We do have Turkish support and we suggest reaching out to customer support to provide you the contact details of your local support.
Written by a customer while visiting jbl.com