Customer reviews from jbl.com
JBL - Quantum 100M2 Wired over-ear gaming headset with detachable mic and mute option - Black
Average customer rating
3.8
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
14
4 Stars
9
3 Stars
4
2 Stars
3
1 Star
3
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Quantum 100M2 Wired over-ear gaming headset with detachable mic and mute option - Black
Customer Rating
5
on April 28, 2026
Posted by: Anonymous
It’s a nice product, but cleaning wise. Have to be careful because it’s fabric.
Written by a customer while visiting jbl.com
Customer Rating
5
You get what you pay for!
on May 30, 2025
Posted by: DonH
from Southern Oregon
[This review was collected as part of a promotion.] I needed some headphones to use in my studio that were simple but comfortable and sturdy and have wired connection. A microphone is necessary but not all the time. After shopping around I got these. They have a volume control and the microphone Is removable or can just be switched off. They’re lighter than they look and very comfortable. Plus as you’d expect from JBL, they sound fantastic. They have all the qualities I need. I highly recommend these headphones.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great Option for Gaming Headset
on May 19, 2025
Posted by: prjio307
from Atlanta, GA
[This review was collected as part of a promotion.] These are pretty straightforward, really well performing gaming headphones! The mic does a great job picking up your voice - others in my gaming sessions had no issues hearing me clearly, even with background noise in my environment.
The mic is equally good for work calls (which I also used them for!) - with similar feedback from others: my voice came in clear and well isolated from my surroundings.
The sound quality is awesome - particularly for gaming. I could clearly hear my surroundings and follow things like footsteps, shots in the distance, and environmental sounds. They work pretty well for music as well - having a surprisingly full sound and decent bass response.
Where these fall a tad bit short of the mark is in perceived build quality. While I've not had any issues with anything breaking or cracking during my use, they don't feel quite like a super durable headset. While not outright failing my basic durability tests during normal use, they just don't have a super confidence inspiring feel.
That said, they are VERY light and thus super comfortable to use during long play or PC use sessions. Overall, these are a great option for a gaming headset for someone like a teen or an adult who won't beat them up! Two thumbs up from me!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Review of the JBL Quantum 100M2
on May 23, 2025
Posted by: JackFitz80
from Kendall Park NJ
[This review was collected as part of a promotion.] Received the headphones as a promotional product. These are a good entry level product for gamers and adequate for individuals that require access to a microphone while on the computer or phone for work.
Pros: Mic connection clearly indicates Left/Right side for quick and easy use. Output jack connection has a great angled grip to protect from damage and comfort grip. Cloth on headphones are amazing, better than others with faux leather. Microphone quality exceded expectations, clear sound reported, volume and mute controls behind left ear are easily accessible.
Cons: Wires feel flimsy, sound quality is very low, feels muffled at times. Placement of headband and angle of earmuffs are uncomfortable and feel as if they want to fall forward.
Pros: Mic connection clearly indicates Left/Right side for quick and easy use. Output jack connection has a great angled grip to protect from damage and comfort grip. Cloth on headphones are amazing, better than others with faux leather. Microphone quality exceded expectations, clear sound reported, volume and mute controls behind left ear are easily accessible.
Cons: Wires feel flimsy, sound quality is very low, feels muffled at times. Placement of headband and angle of earmuffs are uncomfortable and feel as if they want to fall forward.
I would recommend this to a friend!
Response from jbl.comBy Customer Support, May 25, 2025
Thanks for the feedback. We're always looking for ways to improve. We'll make sure to pass this along to our development team. If you need help with your JBL Quantum 100, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
4
JBL Quantum 100M2 review
on June 17, 2025
Posted by: SaveMoneyStayTrue
from Minnesota
[This review was collected as part of a promotion.] My 13 year old stepson has been enjoying using these while playing PC games. They worked right away for him with his laptop. They plug in using the audio Jack outlet. They also worked with my Samsung phone for phone calls and the audio was very clear.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Headset didn’t work with my computer
on April 24, 2026
Posted by: Photodude
This product didn’t work with my computer. It doesn’t have a usb connection, only a single audio cable. It’s supposed to be both mic and headphones, but my computer doesn’t recognize both, my computer only recognizes audio or only the mic, but not both at the same time. I tried all of the jacks on my computer but it didn’t fix the problem.
Response from jbl.comBy Customer Support, April 24, 2026
Thank you for bringing this to our attention. To help troubleshoot the issue, we recommend using a headset with a microphone‑and‑headphone splitter if your computer only has a single audio port or only recognizes one connector at a time. If problem still persists, please contact us directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound quality for wired over-ear headphones.
on May 20, 2025
Posted by: Tony in ATL
from Atlanta, GA
[This review was collected as part of a promotion.] I was very excited to receive my JBL Quantum100 M2 headset! Right out of the box these appear to be very good quality.
Likes: 1) Good fit - lightweight and comfortable. 2) Snug and although not noise canceling , blocks out a lot of extraneous sounds. 3) Great sound quality. My kids definitely approve of the sound.
My overall impression is that although I’m normally Team Wireless for portability reasons, these will likely be my go-to for gaming and off camera work calls.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Gaming headphones
on May 22, 2025
Posted by: Sickwit1611
from Wheatland,WI.
[This review was collected as part of a promotion.] They work really great, they provide good sound and the mic piece on the end isolates voice just fine without feedback. Extremely comfortable and lightweight.Once I forgot i was wearing them. Solid buy for the price point.
I would recommend this to a friend!
Written by a customer while visiting jbl.com