Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 21" Suitcase - Navy
Average customer rating
4.5
(675 Reviews)
Rating breakdown 675 reviews
5 Stars
522
4 Stars
66
3 Stars
22
2 Stars
24
1 Star
41
86%of customers recommend this product.
(
399 out of
465)
Customer Reviews for Samsonite - Expandable Freeform Spinner 21" Suitcase - Navy
Posted by: BSchultz
from Destrehan, LA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this suitcase. I have the larger one and it is absolutely the best suitcase I have ever owned or used.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: John
from Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great bag, well built and easy to pack full. Wish I had gotten a larger size if there is one for carry on
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Val
from Sf
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] “I really love my new carry-on! It feels super light and easy to move around, and it rolls so smoothly. The style is elegant and cute at the same time, which makes it perfect for me. Overall, it’s a great suitcase and I’m very happy with my purchase
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sammy
Verified Purchase:Yes
The design of the luggage is great, I like the accents for the color I purchased. It looks durable and swivels smoothly.
Written by a customer while visiting samsonite.com
Customer Rating
2
pull-out telescoping handle is a real problem
on September 8, 2025
Posted by: aron
from san juan, pr
Gender:Male
The suitcase itself looks fine, but the pull-out telescoping handle is a real problem. It doesn’t open or close smoothly at all—you have to shake it around and fight with it just to get it to lock into place. Every time we use it, it feels like a struggle. For something as basic and important as the handle, this is really disappointing and makes travel more frustrating than it should be.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 10, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: K Colton
from Virginia
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good looking, strong zippers, wheels working great on cobblestones all over Europe. I have only bought Samsonite luggage for the last 40 years because they outlast their 10 yr warranty.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Buddy D
from Santa Ana , California
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This item is built well, very good quality. I haven’t used it yet to travel but it seems very durable
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Karen
from Minneapolis, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] An excellent carry-on bag. Great quality. Wheels are designed well with easy no fuss movement. Highly Recommend.
Written by a customer while visiting samsonite.com