The carry-on was damaged (dented) when it was delivered
Response from samsonite.comBy Katie, eCommerce, October 3, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
If you’re still unsure on whether to get this or not, this is your sign to go for it!!! It’s beautiful, it’s durable, it’s amazing to bring around! It’s everything I was looking for in a carry on luggage.
This carry-on is stylish, and functions well. I ordered the purple and the color is exactly as pictured. I was looking to replace my older carry-on, due to it not being a spinner. I wanted that ease a spinner gives you of getting through the airport with all of your gear. I took away one star as I missed the exterior pockets my older carry-on had for those things that you want to access in an airport without having to completely open up your bag, such as your phone charger, book, sunglasses, snacks, etc. If you also take a large purse that holds those things, this will not be a big deal for you. I do not. I only carry a phone size crossbody bag, so I needed that quick access.